Knak is a mission-driven company
Why? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is...
Empowering people to be creative.
That’s why Knak exists.
We are a world-class enterprise email and landing page creation platform with a focus on making successful and happy customers by providing them with an incredibly powerful, yet easy to use creation platform.
Our industry leading SaaS solution is built by Marketers, for Marketers. We know that it’s the small things that make the biggest impact and that emails and landing pages are where the rubber hits the road when it comes to Marketing Automation. We change the way Marketers work by making them more efficient, while improving conversion rate of their campaigns and helping them stay on brand.
Oh, and we have a bit of fun while doing it, too!
We’re looking for a proactive, detail-oriented, and AI-forward People & Culture Partner to join our growing team. This role sits at the intersection of People Operations, employee experience, systems optimization, and culture-building.
You’ll play a key role in delivering scalable people programs, maintaining operational excellence across the employee lifecycle, and supporting a positive, high-performing workplace culture. From HR systems and employee relations to engagement initiatives and AI-enabled workflow improvements, you’ll help shape the experience our employees have every day.
This role is ideal for someone who thrives in a fast-paced, high-growth environment and enjoys balancing critical thinking with hands-on execution.
Your ResponsibilitiesPeople Operations & Systems- Own and maintain core HR systems and processes, including BambooHR administration, employee lifecycle updates, audits, and compliance reviews
- Ensure HR data integrity and support security and operational audits
- Support job architecture and leveling processes, including reviewing and maintaining job descriptions and GPT-based workflows
- Maintain compensation benchmarking data and coordinate participation in salary surveys in partnership with Finance and People leadership
- Identify and implement AI-enabled workflow improvements across People Operations processes
- Support and manage employee relations processes, including workplace investigations and documentation guidance
- Conduct culture check-ins, stay interviews, and focus groups to gather employee feedback and identify opportunities for improvement
- Provide managers with guidance on standard policies and People practices
- Administer employee benefits programs across Canada and the U.S.
- Coordinate with vendors, support employee inquiries, and ensure timely and accurate updates
- Lead engagement and listening initiatives, including eNPS surveys, reporting, and action planning support
- Partner with internal teams and committees to support culture, wellness, and employee engagement initiatives
- Assist with company events, wellness campaigns, and employee programming
- Support internal communications, employer branding efforts, employment documentation, and government program coordination
- 3–5+ years of progressive experience in HR and/or People Operations
- 2–3 years of experience in an HR Generalist, HR Manager, or HR Business Partner role within a fast-paced or high-growth environment
- Strong experience working with HRIS systems, preferably BambooHR
- Experience managing employee relations matters
- Knowledge of employment standards and HR compliance requirements
- Exceptional organizational skills and attention to detail
- Strong communication, stakeholder management, and problem-solving abilities
- Comfort working in evolving environments with shifting priorities
- Experience interpreting People data and trends to support decision-making
- Interest in or experience using AI tools and automation to improve workflows and employee experience
- Experience supporting employer branding or culture initiatives
- Experience supporting compensation benchmarking and salary survey participation
- Experience contributing to organizational design or job leveling frameworks
- Familiarity with engagement survey tools and employee listening programs
What We Offer
At Knak we have four foundational pillars. Culture, customers, product and growth. Culture is our number one pillar because we know that is at the core of building a strong company that can build amazing products and delight our customers. We do this with a laser focus on hiring the right people who are smart, positive and who want more than the typical nine-to-five offers.
We offer an extremely rewarding, second to none work environment as acknowledged by Ottawa’s Best Places to Work 2025! We show our investment in our people through our competitive salaries, equity in the company, great benefits, paid vacation, Life leave days (because life happens), team lunches and off-sites, and most importantly our commitment to YOUR career growth.
If this sounds like something you’re looking for, then we’d love to hear from you!
If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. Knak believes in creating an inclusive, barrier-free working environment. If you require ANY accommodation to the interview process please contact [email protected].
At Knak, our recruitment process includes AI screening for keywords and minimum qualifications as well as video interviews which are transcribed with AI. Humans are still at the core of our decision making!
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Knak Ottawa, Ontario, CAN Office
2 Gurdwara Rd, Suite 200, Ottawa, Ontario, Canada, K2E 1A2
