Platform Support - Senior Lead Systems Operations Engineer

About this role:

Wells Fargo is seeking a Senior Lead Systems Operations Engineer. This role requires a strong technical leader who can guide a team in performing gap analysis of applications and implementing robust alerting, alarming, and observability solutions. The Senior Lead will drive the adoption of Site Reliability Engineering (SRE) principles across Observability, Automation, and Cloud Engineering initiatives for Branch systems.

As a team lead, this engineer will be responsible for mentoring and developing platform engineers, fostering a culture of continuous improvement and technical excellence. Strong communication skills are essential, as is the ability to provide expert guidance and hands-on support during production incidents. The Senior Lead will play a critical role in reducing mean time to resolution (MTTR) by applying advanced troubleshooting skills and coordinating effective incident response.
 

In this role, you will:

• Act as an advisor to senior leadership to develop or influence platform support solutions for highly complex business and technical needs or technology initiatives
• Lead highly complex, broad impact initiatives including provision of high-level systems consultation for the technology teams related to large scale planning of computer systems and network infrastructure for Systems Operations functional areas
• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
• Translate advanced technology experience, in-depth knowledge of the organizations tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions
• Provide vision, direction and expertise to senior leadership on implementing innovative and significant business solutions
• Maintain knowledge of industry best practices and new technologies and recommend innovations that enhance operations or provide a competitive advantage to the organization
• Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership
• Provide training and mentoring to less experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards

Required Qualifications:

• 7+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 7+ years of experience leading observability and monitoring tooling
• 7+ years in infrastructure (windows and Linux) support
• 5+ years proven success in toil reduction initiatives
• 5+ years in cloud application management
• 2+ years of leadership experience

Desired Qualifications:

• Focused on risk mitigation in Cash Vault and Check Processing environments
• Strong understanding of the OSI (Open Systems Interconnection) model
• Ability to troubleshoot the network stack, operating system stack and middleware
• Deep understand of java applications including how to read a thread dump and use of java flight recorder
• Knowledge and understanding of AI capabilities
• Ability to quickly script for new alarms and execute according to company approved alerting tools
• Ability to dynamically engage and attend high impact production incidents and troubleshoot to resolution and provide immediate incident analysis both written and spoken.
• Has set up distributed tracing across an internet topology for full health check and with the ability to pinpoint problem source.
• Mentor the platform teams by training, documenting, certifying and building the teams skill set.
• Demonstrate knowledge/understanding of emerging technologies, industry trends, and outside perspectives, and communicate relevance to the organizations strategic and tactical goals
• Lead proof of concepts and prototyping
• Lead execution of critical/complex project deliverables.
• Strong communication with the ability to communicate on all levels of the organization

Job Expectations:

• Willingness to work on-site at stated location on the job opening
• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship
• Pay Range Iselin, New Jersey ($126,400-262,600k)

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.