Design insurance policy-processing scenarios, create operational reference materials, evaluate AI-generated responses, and provide feedback on policy lifecycle accuracy. The role covers intake, binding, issuance, endorsements, billing, renewals, cancellations, reinstatements, documentation, quality control, and servicing workflows. Candidates need at least two years of policy administration, underwriting operations, insurance servicing, or premium operations experience, along with strong process discipline and knowledge of policy administration systems.
This role is for one of our clients
Compensation: $80 per hour
We are partnering with a leading AI lab to train frontier models on high-quality insurance reasoning data. We're hiring Policy Administration and Insurance Operations Managers to design realistic policy-processing and servicing scenarios, evaluate model outputs against established operational standards, and help shape how the next generation of AI reasons about the insurance policy lifecycle.
We welcome carrier, MGA, TPA, and insurance-services professionals who have managed or performed policy issuance, endorsements, billing, renewals, cancellations, document production, quality control, or related servicing workflows.
Requirements
What You'll Do
- Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery
- Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks
- Write "golden" reference responses at experienced insurance-operations quality
- Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards
- Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions
- Provide written feedback the research team uses to improve model behavior
- Participate in onboarding office hours and calibration sessions
You're a Good Fit If You
- Have 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management
- Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention
- Have hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes
- Can translate policy and procedural requirements into precise operational steps
- Demonstrate excellent written communication, process discipline, and high attention to detail
- Can distinguish administrative execution from underwriting, claims, legal, and actuarial decisions
Bonus Qualifications
- Experience across multiple P&C lines or insurance platforms
- Billing, premium audit, producer licensing, or forms-management experience
- Experience implementing or testing a policy administration system
- Lean, Six Sigma, project-management, or operations credential
- Experience leading service teams or establishing operational controls
Role Highlights
- Minimum 20 hours per week (ideally 40+)
- Role starts immediately, applications reviewed on a rolling basis
We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.
Similar Jobs
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Design, build, scale, and operate high-volume payment APIs and distributed systems serving global traffic. Lead complex engineering projects from requirements through production, improve performance, observability, reliability, fault tolerance, and security, and participate in on-call incident response. Collaborate across product and engineering teams, use AI-assisted development tools responsibly, and mentor engineers through technical reviews, documentation, and guidance.
Top Skills:
AWSGoKafkaKotlinTypescript
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
Drive pipeline and revenue growth through digital prospecting, lead qualification, relationship building, and SaaS sales. Engage prospective enterprise customers, manage inbound and outbound leads, use tools such as LinkedIn, 6Sense, Outreach, ZoomInfo, and Salesforce, and collaborate with account executives, sales engineers, channel partners, and marketing. The role includes booking discovery calls, creating opportunities, meeting funnel and pipeline KPIs, and closing transactional deals and upsells.
Top Skills:
6SenseAILinkedInMachine LearningOutreachSaaSSalesforceZoominfo
.png)
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Leads Square’s US Business Development Representative organization through managers and frontline teams. Owns pipeline generation strategy, operating cadence, performance management, forecasting, capacity planning, outbound execution, and sales technology improvements. Coaches managers, develops BDR talent, hires and retains staff, and partners with Sales, Marketing, Revenue Operations, Enablement, Analytics, and Strategy to improve funnel conversion and revenue contribution. Uses data, automation, AI, and prospecting tools to improve productivity and scale successful programs.
Top Skills:
Artificial IntelligenceAutomationCRMData EnrichmentGongLookerOutreachSales Engagement ToolsSalesforceSalesloft
What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
