Own and grow a portfolio of enterprise and upper mid-market clients by driving revenue, retention, expansion, and customer success. Develop account strategies, manage opportunities through close, build senior stakeholder relationships, and align cloud, security, modernization, managed services, and professional services solutions to client needs. Coordinate cross-functional teams, monitor account health, maintain pipeline accuracy, and forecast effectively.
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes, with embedded cyber resiliency and AI to protect today and enable tomorrow, all backed by the scale and strength of Spectrum.
The Principal Client Partner is responsible for managing and growing a portfolio of enterprise and upper mid-market clients by driving revenue, retention, and long-term customer success. This role owns the client relationship and is accountable for executing account strategy, managing opportunities, and delivering measurable business outcomes. Operating within RapidScale's client ownership model, the Principal Client Partner serves as the primary point of accountability for the customer across their assigned portfolio. This individual builds strong relationships with senior stakeholders across business and IT, develops a deep understanding of client priorities, and aligns RapidScale's managed services and professional services portfolio to deliver value.
The Principal Client Partner is responsible for driving growth through both expansion and retention, managing opportunities from qualification through close, and coordinating cross-functional teams to ensure successful delivery and customer experience. This role partners closely with Executive Client Partners on larger, more complex accounts while independently owning and growing their portfolio.
Primary Responsibilities
Minimum Qualifications
Preferred Qualifications
#LI-TC3
9S1532 2026-80909 9S1532 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes, with embedded cyber resiliency and AI to protect today and enable tomorrow, all backed by the scale and strength of Spectrum.
The Principal Client Partner is responsible for managing and growing a portfolio of enterprise and upper mid-market clients by driving revenue, retention, and long-term customer success. This role owns the client relationship and is accountable for executing account strategy, managing opportunities, and delivering measurable business outcomes. Operating within RapidScale's client ownership model, the Principal Client Partner serves as the primary point of accountability for the customer across their assigned portfolio. This individual builds strong relationships with senior stakeholders across business and IT, develops a deep understanding of client priorities, and aligns RapidScale's managed services and professional services portfolio to deliver value.
The Principal Client Partner is responsible for driving growth through both expansion and retention, managing opportunities from qualification through close, and coordinating cross-functional teams to ensure successful delivery and customer experience. This role partners closely with Executive Client Partners on larger, more complex accounts while independently owning and growing their portfolio.
Primary Responsibilities
- Own and manage the full customer relationship across a portfolio of enterprise and upper mid-market clients
- Build and maintain relationships with senior stakeholders and key decision makers
- Drive revenue growth, retention, and expansion across managed services and professional services
- Develop and execute account plans aligned to client business objectives and outcomes
- Identify and pursue new opportunities across cloud, security, and modernization solutions
- Manage opportunities through the full sales cycle from qualification through close
- Partner with solution engineering, delivery, and internal teams to position and deliver solutions
- Coordinate internal resources to ensure alignment and a seamless customer experience
- Monitor account health, identify risks, and support mitigation strategies
- Maintain strong pipeline discipline, forecasting accuracy, and CRM hygiene
Minimum Qualifications
- Experience & Education: Bachelor's degree and 8+ years of enterprise sales experience. The right candidate could also have a master's degree and 6 years' experience, a Ph.D. and 3 years' experience, or 12+ years of relevant experience without a degree
- Demonstrated experience closing and expanding services-led engagements, typically ranging from $500K-$5M+ TCV
- Experience managing and growing enterprise or upper mid-market accounts
- Experience selling managed services, cloud solutions, or consulting engagements
- Ability to navigate multi-stakeholder buying processes and align solutions to business needs
- Ability to build relationships with senior stakeholders and influence decision making
- Strong understanding of public, private, and hybrid cloud environments
- Strong communication, organization, and collaboration skills
Preferred Qualifications
- Experience in a cloud MSP, systems integrator, or consulting environment
- Familiarity with AWS, Azure, Google Cloud, and VMware ecosystems
- Experience selling in complex, multi-stakeholder enterprise environments
- Experience in industries such as Healthcare, Financial Services, Professional Services, Retail and Gaming.
- Travel up to 30-50% as needed
#LI-TC3
9S1532 2026-80909 9S1532 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Similar Jobs at Spectrum
Information Technology • Internet of Things • Mobile • On-Demand • Software
Owns strategic enterprise client relationships, account strategy, revenue growth, retention, and customer outcomes. Leads complex multi-year services engagements, executive relationships, sales cycles, forecasting, and expansion across managed, professional, hybrid-cloud, and multi-cloud solutions. Coordinates solution engineering, delivery, product, and leadership teams while serving as the primary executive escalation point.
Top Skills:
AWSAzureGCPVMware
Information Technology • Internet of Things • Mobile • On-Demand • Software
Owns strategic enterprise client relationships, driving revenue growth, retention, expansion, and customer outcomes across managed and professional services. Leads executive relationships, account planning, complex multi-year sales cycles, forecasting, and escalations. Coordinates solution engineering, delivery, product, and leadership teams to align hybrid and multi-cloud solutions with client business objectives. Manages the full customer lifecycle and serves as the primary point of accountability for client success.
Top Skills:
AWSGCPAzureVMware
Information Technology • Internet of Things • Mobile • On-Demand • Software
Leads enterprise new-business acquisition for managed cloud and advisory services. Responsibilities include self-sourcing pipeline, managing complex multi-stakeholder sales cycles, meeting recurring-revenue quotas, developing territory strategy, positioning cloud and security solutions, leveraging partner ecosystems, building executive-level business cases, and coordinating with solution architects, professional services, product, customer success, and marketing teams.
Top Skills:
AWSGCPAzureVMware
What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
