interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.
Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.
interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.
About the Role
As Principal Product Manager - Platforms, you will own the vision, roadmap, and execution for the Interface Self-Service Platform and the Core Agentic AI Platform that powers all of our products.
This is a foundational role-your work will impact every customer, every internal team, and every product line.
You’ll be responsible for building and evolving the core AI platforms, tools, and orchestration engines that enable:
- Product configurability and onboarding across institutions
- Core agentic behavior: dynamic workflows, goal routing, memory, context switching
- Scalable deployment of voice, chat, discovery, transaction, and co-pilot interfaces
- Internal tools, admin dashboards, and platform governance
This is a deeply technical, high-leverage product role for a platform-minded builder who wants to scale intelligent systems across a high-growth business.
Key Responsibilities
Define the Platform Vision and Roadmap
- Set the strategic direction for the Self-Service Platform and Core Agentic AI capabilities.
- Align platform evolution with the needs of all vertical product lines (voice, chat, internal co-pilot, analytics).
Build for Configurability and Reuse
- Design and ship self-serve tooling that empowers institutions to configure their products independently-personas, workflows, UI logic, escalation policies, and integrations.
- Reduce time-to-deploy through schema-driven systems and configuration-first UI primitives.
Scale the Agentic Core
- Define how our Agentic AI works across all products-memory, session context, task orchestration, next-best action, and goal state transitions.
- Partner with research and engineering to make agentic behavior composable, observable, and tunable.
Develop Internal Tooling and Governance
- Own the interface.ai admin portal and internal dashboards used for configuration, audit logs, release management, and platform health.
- Ensure our platform is secure, multi-tenant, and provides granular role-based access control across environments.
Enable Product-Led Growth Across Products
- Make it easy for GTM and implementation teams to launch, iterate, and scale products on the platform with minimal engineering lift.
- Own shared platform features like analytics scaffolding, account provisioning, localization, versioning, and usage metering.
Drive Cross-Team Alignment and Adoption
- Work with PMs across Orbit, Sphere, Nexus, and Analytics to support their product goals through platform capabilities.
- Define interfaces, APIs, and modular components that make platform services consumable and extensible.
What Success Looks Like
In your first 6-12 months, you will:
- Launch a unified configuration experience used across 100+ institutions.
- Drive adoption of the new core platform services across all product lines.
- Reduce onboarding and customization timelines through improved platform tooling.
- Establish strong interfaces and feedback loops between core platform and vertical product teams.
Qualifications
Required
- 5+ years in product management, including experience in platform, AI, or developer product teams.
- Prior background in engineering (3-4 years of experience and formal CS degree).
- Deep understanding of enterprise SaaS architectures, config-driven systems, and platform abstractions.
- Experience owning multi-tenant platforms with internal tools, admin dashboards, or governance workflows.
- Comfort working across engineering, design, research, and customer teams-translating deep technical requirements into clear product outcomes.
- Skill in using prompt engineering techniques to enhance productivity, drive efficiency, and decision-making with generative AI tools.
Preferred
- Experience with orchestration engines, AI frameworks, or workflow builders.
- Familiarity with developer portals, permission systems, and large-scale internal platforms.
- Background in product-led growth models that depend on platform scalability and configurability.
Why This Role is Critical
- You’re the product owner of the product platform. Every customer experience and product delivery depends on what you build.
- You will shape how agentic AI is deployed at scale. This is a first-principles opportunity to define primitives for dynamic, goal-based automation.
You will define internal tools, external surfaces, and cross-product standards-serving hundreds of institutions and internal teams.
Compensation
- Compensation is expected to be between $180,000 - $210,000. Position has a bonus and Stock component. Exact compensation may vary based on skills and location.
Benefits
- Health: medical, dental, and vision insurance and wellbeing resources and programs
- Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
- Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
- Family: parental leave, maternity support, fertility services
- Development: Access to internal professional development resources.
- Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discount
At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.
