Principal Program Manager, Services Technology

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Principal Program Manager, Services Technology

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview:
Mastercard's Services Technology team is seeking a Director, Program Management to support the EVP of Data & Analytics in driving operational efficiency, aligning priorities, and enabling data-driven decision-making. In this role, you'll be the connective tissue across a dynamic data ecosystem—empowering teams from Collection to Compliance, Acquisition to Architecture—to deliver trusted, transformative data products by helping turn complexity into clarity, and vision into results.
Role:
• Collaborate with the EVP of Data & Analytics (D&A) and their Leadership Team to execute D&A strategic priorities.
• Support the execution of the Services Technology strategic priorities by collaborating closely with business leads and across Services and the larger Mastercard organization (e.g. Data Strategy & Management, Privacy & Data Protection, MA TECH, Finance, P&C, Communications, Legal, etc.).
• Develop executive presentations and messaging for internal audiences (e.g. Quarterly Business Reviews, Governance meetings, Strategic Execution, Business Updates, etc.); facilitate transparent and effective communication across the organization.
• Drive business reporting ensuring operational excellence; identify insights and make meaningful recommendations as needed.
• Support implementation of employee communication and engagement initiatives (e.g. All Hands meetings, directs meetings, Leadership Offsites, Community Engagement, Newsletters, etc.); partner with P&C team to support Diversity and inclusion initiatives.
• Tackle complex business problems with limited definition and uncover root causes, develop solutions, and translate into specific recommendations for action.
• Lead and manage cross-functional projects, ensuring timely execution of key objectives.
• Identify, manage, and resolve dependencies and risks across various functional teams, ensuring clear and timely communication and status reporting to key stakeholders.
All About You:
• Proven experience in executive/leadership communications and business reporting, translating strategies to execution plans
• Excellent writing skills, ability to “storyboard” and develop visually compelling presentations with clear logic and structure
• Highly organized and detailed oriented; proficient in managing competing priorities and multi-task in a fast-paced, deadline-driven environment
• Intellectually curious with entrepreneurial attitude and a results-driven mindset
• Ability to influence with authority - anticipate and proactively address issues that may arise
• Trusted partner who can manage sensitive information and maintain confidentiality; ability to understand unspoken sensitivities and exercise absolute discretion is a must
• Flexible and creative, able to not only adapt but also thrive in a constantly changing environment
• Strong interpersonal and communication skills, and ability to build relationships and interact effectively with individuals at all levels
• Experience identifying risks and implementing mitigating controls, especially tied to data and data systems.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Arlington, Virginia: $147,000 - $236,000 USD