Print Administration Associate 1

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Position Summary & Key Areas of Responsibility

The purpose of this role is to provide 24/7/365 operations support for the Warehouse Management system, as well as devices used within the distribution centre. The Print Administration Associate I role is responsible for the day-to-day administration and support of network equipment, workstations, laptops, and software. This role also performs clerical logistic duties as required. Shift work or unusual hours may be required to accommodate the needs of the business.

Key Responsibilities 

• Perform label processing activities (creation of custom labels, sorting, etc.) on a daily/nightly basis 
• Assist with system upgrades (e.g. hardware, software), and related duties, including providing support for the Warehouse Management system and Vendor Management systems within the logistics environment
• Assist with/conduct testing/implementation of new systems and services as required and provide feedback during the evaluation and/review of new features, services, software and hardware as required.
• When necessary, provide L1, L2 support to Technology support team members, engaging application technical support and escalation as appropriate
• Prepare site/ support documentation and reports for use by others
• Assist when NCR technicians are on site to familiarize w location of spare equipment and areas of distribution center
• Assist with RMA process for site-specific equipment.
• Travel between local DCs to complete activities required to provide support to each site.

Basic Qualifications

• Post-secondary education, College diploma or certificat
• 2+ years’ experience in technical workstation/laptop support experience
• Intermediate knowledge of networked environment
• Working knowledge of wifi Windows 7/10 O/S, O365, etc.
• Experience troubleshooting and providing problem resolution on PC workstations and peripheral devices within a Windows/Office product environment
• Possess excellent communication and organizational skills, along with excellent interpersonal skills.
• Exceptional client service skills
• Demonstrated abilities to multi-task, including solid time management skills.
• Ability to work shift work or unusual hours

Preferred Qualifications

• Microsoft Certification, A+ certification an asset
• Understanding of logistics technology would be an asset

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

The Company has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical requirement, please contact Human Resources via e-mail at [email protected] so that arrangements can be made for the appropriate accommodations to be in place.

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”