Coordinate intake, access management, governance, and issue escalation across the organization’s MarTech platforms. Track service-level agreements, request status, adoption, usage, and open issues; maintain governance records and standards; support access recertification, governance forums, UAT, release tracking, and stakeholder communications. The role partners with Product Management, Solutions Architecture, and MarTech Strategy teams to improve operational consistency, transparency, and platform scalability.
JOB TITLE: Product Coordinator - MarTech Platforms & Governance
LOCATION: Remote
JOB DESCRIPTION- The Product Coordinator - MarTech Platforms & Governance plays a critical role in supporting the operational scale and governance of the organization's multi-tenant MarTech ecosystem. This role is responsible for managing intake processes, coordinating user access and recertification, and enforcing platform governance across a suite of MarTech solutions, including Adobe Experience Cloud and Adobe Experience Platform.
- Partnering closely with Product Management leadership, Solutions Architecture, and the Director of MarTech Strategy & Operations, this role drives consistency, transparency, and operational efficiency across internal and external stakeholders.
- Own and manage centralized intake process for MarTech requests.
- Serve as the central coordination point for MarTech intake and issue escalations.
- Track and report on intake SLAs, request status, and prioritization outcomes.
- Coordinate user access requests across MarTech platforms.
- Support quarterly user access recertification processes.
- Maintain governance logs and platform standards.
- Coordinate governance forums and triage meetings.
- Document decisions and maintain repositories.
- Track platform adoption, usage trends, and open issues.
- Assist with UAT coordination, release tracking, and communication.
- 4-6 years of experience in a coordination, operations, or MarTech support role.
- Experience with enterprise marketing technology platforms.
- Strong organizational and process management skills.
- Experience managing intake systems and workflows.
- Ability to manage multiple requests and stakeholders.
- Strong communication skills.
- Proficiency with Excel, PowerPoint, Jira, Workfront, or similar tools.
- Familiarity with Adobe platforms such as AEP, AJO, CJA, AEM, and Workfront.
- Experience supporting governance or access management processes.
- Familiarity with Jira, ServiceNow, or Workfront.
- Exposure to enterprise-scale governance environments.
- Exposure to digital marketing or customer journey management.
- Experience supporting issue escalation workflows.
- Familiarity with user access controls and audit processes.
- Maintains high accuracy and consistency.
- Improves transparency and responsiveness.
- Supports scalable governance.
- Builds strong stakeholder relationships.
- Demonstrates ownership and proactive problem-solving.
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The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
