Product Manager - Artificial Intelligence & Machine Learning

What we’re looking for

SurveyMonkey’s mission is to power the curious so they can shape what’s next. For brave and ambitious teams, organizations, and communities, SurveyMonkey helps turn insights into action, empowering you to grow, innovate, and change what’s possible. In this role, your work will have a direct impact on SurveyMonkey's mission and our users. In this role, you will report to our Senior Director of Product in the AI/ML team. You will play a vital role across our product organization, coordinating with other product line PMs and cross-functional stakeholders in Machine Learning, Product, Engineering, Design, Growth, Sales and Product Marketing. You will bring domain expertise in AI and ML, and develop a deep understanding of user problems to identify opportunities where AI/ML can help. The AI and ML charter is pivotal to the future growth of SurveyMonkey and its position in the market vs other leading competitors.

What you’ll be working on

As a Product Manager focused on AI/ML, you will play a critical role in defining and delivering our next generation of intelligent features. You will work cross-functionally to bring both generative AI and machine learning capabilities to life—from concept to launch.

• Define and own the roadmap for AI/ML initiatives in collaboration with the AI/ML product, engineering, data science, product marketing, and GTM teams.
• Partner closely with our machine learning engineering team (data science and machine learning platform) to build features that enhance survey design, content generation, and insight discovery.
• Translate complex technical concepts into user-centered product experiences that solve real customer problems.
• Work closely with our UX design and research teams to deeply understand our persona across various segments to drive the launch of various ML capabilities
• Collaborate with other product managers to identify opportunities to embed AI/ML into existing and new products using the power of agentic workflows, LLMs, MCPs etc.
• Work with GTM teams to shape positioning, messaging, and enablement strategies for AI-powered features.
• Stay on top of market trends and advancements in AI to proactively identify areas of innovation and differentiation.
• Analyze data and other feedback sources to refine product delivery iteratively 

We’d love to hear from people with

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field; advanced degree preferred.
• 5+ years of product management experience, with a focus on consumer AI/ML products
• 2+ years delivering NLP and LLMs based product features
• Strong understanding of machine learning concepts and generative AI capabilities; technical degree or experience working closely with AI/ML engineers is a plus.
• Demonstrated ability to bring zero-to-one AI features to market—from ideation through launch and iteration.
• Experience translating customer needs and business goals into detailed product requirements.
• Strong cross-functional collaboration skills, particularly with engineering, data science, and GTM stakeholders.
• A bias for action, data-driven decision making, and comfort with ambiguity in fast-paced environments.
• Excellent communication and storytelling skills—both for technical and non-technical audiences.
• Experience working in an agile development environment.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.
#LI - Hybrid