Product Manager, Growth & Community

What you can expect

We are seeking a Product Manager, Growth & Community to lead user engagement, community management, growth strategies, and content marketing initiatives in the US market. This role is pivotal in building and nurturing a loyal user base, driving sustainable growth, and shaping content strategies that resonate with local audiences.

About the team

The Zoom Docs team is on a mission to reinvent how people create, share, and collaborate. We’re building a modern, AI-powered workspace that goes beyond documents, a place where ideas come alive, teams move faster, and work feels seamless. We work side by side with world-class designers, engineers, and product leaders who are passionate about shaping the future of productivity. Every feature we ship has a direct impact on how millions of people connect and get work done.

Responsibilities

• Leading user engagement and campaigns by designing promotions, contests, loyalty programs, and community initiatives that increase activation and retention.

• Building and scaling vertical communities (interest-based, demographic, or behavioral) to foster participation, strengthen trust, and deepen user connections.

• Developing and executing growth strategies including referrals, onboarding optimization, and conversion improvements to drive acquisition and lifetime value.

• Creating and overseeing localized content programs (e.g., newsletters, editorial calendars, social campaigns) that resonate with US audiences and support growth.

• Managing community operations including moderation standards, trust & safety processes, and user feedback loops to ensure healthy, inclusive spaces.

• Collaborating cross-functionally with product, design, engineering, and marketing to align community insights with product improvements and feature adoption.

• Analyzing and optimizing performance by tracking engagement metrics (DAU/MAU, conversion, retention) and applying insights to refine strategies.

• Planning and hosting events (virtual and in-person) to strengthen relationships, spotlight community advocates, and increase visibility for Zoom Docs.

What we’re looking for

• Bring 3–5+ years of experience in community management, growth, content strategy, or user engagement, ideally within technology or SaaS.

• Hold a bachelor’s degree in Marketing, Business, Communications, or a related field (Master’s degree a plus).

• Demonstrate success in scaling communities, driving growth, or managing trust & safety operations for large or niche audiences.

• Show expertise in content creation, editorial planning, and community storytelling that drives engagement.

• Apply data literacy with experience using analytics tools (e.g., Google Analytics, Mixpanel) to inform decisions and optimize strategies.

• Work independently and collaboratively, managing multiple priorities and projects.

• Bring curiosity and adaptability with a passion for community, technology, and innovation.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.