The Product Manager leads strategy, lifecycle management, and operational oversight of broadband and value-added services, aiming to attract new customers and retain existing ones through market-driven product solutions.
Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.
If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!
Job Summary
Optimum Communications, Inc. (NYSE: OPTU) is one of the largest broadband communications providers in the United States, delivering high-speed internet, video, mobile, and voice services to approximately 4.4 million residential and business customers across 21 states. As a brand built for the future, Optimum is committed to reimagining connectivity and delivering exceptional experiences through next-generation technology and customer-first innovation. The Company also operates Optimum Media, an advanced advertising and data solutions business that enables local, regional, and national brands to reach audiences across screens with precision and scale. Additionally, News 12 - its award-winning hyperlocal news network - provides trusted, community-focused journalism across the tri-state area and beyond.
From multi-gig-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country - to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.
As a member of the Consumer Product Management team, the Product Manager is responsible for leading the strategy, lifecycle management, and management of product operational issues for a subset of products within the residential product portfolio, which includes broadband Internet service, voice/home phone, Wi-Fi, video, mobile and value-added services. This role is accountable for delivering comprehensive and innovative solutions that attract new customer relationships and retain our current subscribers.
Responsibilities
• Maximize the business value of the value- added services products and portfolio to grow new customer relationships and/or maintain existing customers. Position will have a focus on the company's home phone product and launching new products within the value-added services portfolio.• Provide business success by meeting user needs through the continual planning and execution of product solutions, and have a market-driven focus to provide long-term, sustainable, and profitable business.• Serve as the customer advocate for both products and the organization to drive strategy and bring products to market with an effective product--market fit -- the right product delivered at the right time to the right customer.• Successfully deliver upon operational, customer experience and financial KPIs and manage the lifecycle of product features.• Research technological developments and trends, and competitor strengths and weaknesses.• Understand what the customer needs and how to create new products that meets those needs. Validates products through customer interviews, prototypes, and beta tests.• Partner with cross-functional teams to execute the operational details of each product launch/change identified in the project plan, as defined in the launch process document.• Help identify potential communication challenges associated with Product initiatives to establish the appropriate messaging and ensure that Care, Retail and Sales Reps are appropriately informed.
Qualifications
• Minimum of 5 years of product management, consumer packaged goods brand management, consumer services, financial services, cable, telecom or technology experience, managing complex, strategic projects under minimal or no supervision• Bachelor's Degree or equivalent experience required, MBA or relevant Master's Degree a plus• Engineering background and/or technical expertise in technology not required but appreciated• Advanced knowledge of business to consumer telecommunications products and technologies with product management and/or product development not required but appreciated• Exceptional interpersonal/people skills including verbal and written communications skills, including listening and presentation skills• Experience with home phone, broadband, mobile hotspots, internet access products and services or smart home products and services a plus; solid understanding of broadband access technologies, Wi-Fi and wireless technologies, home automation/IoT or home security a plus• Strong analytical, problem solving and time management skills• Demonstrated ability to facilitate communications and projects across cross functional teams• Experience in the lifecycle of development and customer experience• Ability to manage operating expenses against established budgets• Strong business acumen and knowledgeable across many functional areas, including product management, business development, vendor relationship management, product marketing, and marketing• Strong understanding of business fundamentals of a product and market (like share gains, profitability, addressable market)• Proven ability to manage multiple projects and initiatives and work cross-functionally and across all levels of the organization
At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $123,379.00 - $202,694.00 / year. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity.
We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.
Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City
We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.
If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!
Job Summary
Optimum Communications, Inc. (NYSE: OPTU) is one of the largest broadband communications providers in the United States, delivering high-speed internet, video, mobile, and voice services to approximately 4.4 million residential and business customers across 21 states. As a brand built for the future, Optimum is committed to reimagining connectivity and delivering exceptional experiences through next-generation technology and customer-first innovation. The Company also operates Optimum Media, an advanced advertising and data solutions business that enables local, regional, and national brands to reach audiences across screens with precision and scale. Additionally, News 12 - its award-winning hyperlocal news network - provides trusted, community-focused journalism across the tri-state area and beyond.
From multi-gig-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country - to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.
As a member of the Consumer Product Management team, the Product Manager is responsible for leading the strategy, lifecycle management, and management of product operational issues for a subset of products within the residential product portfolio, which includes broadband Internet service, voice/home phone, Wi-Fi, video, mobile and value-added services. This role is accountable for delivering comprehensive and innovative solutions that attract new customer relationships and retain our current subscribers.
Responsibilities
• Maximize the business value of the value- added services products and portfolio to grow new customer relationships and/or maintain existing customers. Position will have a focus on the company's home phone product and launching new products within the value-added services portfolio.• Provide business success by meeting user needs through the continual planning and execution of product solutions, and have a market-driven focus to provide long-term, sustainable, and profitable business.• Serve as the customer advocate for both products and the organization to drive strategy and bring products to market with an effective product--market fit -- the right product delivered at the right time to the right customer.• Successfully deliver upon operational, customer experience and financial KPIs and manage the lifecycle of product features.• Research technological developments and trends, and competitor strengths and weaknesses.• Understand what the customer needs and how to create new products that meets those needs. Validates products through customer interviews, prototypes, and beta tests.• Partner with cross-functional teams to execute the operational details of each product launch/change identified in the project plan, as defined in the launch process document.• Help identify potential communication challenges associated with Product initiatives to establish the appropriate messaging and ensure that Care, Retail and Sales Reps are appropriately informed.
Qualifications
• Minimum of 5 years of product management, consumer packaged goods brand management, consumer services, financial services, cable, telecom or technology experience, managing complex, strategic projects under minimal or no supervision• Bachelor's Degree or equivalent experience required, MBA or relevant Master's Degree a plus• Engineering background and/or technical expertise in technology not required but appreciated• Advanced knowledge of business to consumer telecommunications products and technologies with product management and/or product development not required but appreciated• Exceptional interpersonal/people skills including verbal and written communications skills, including listening and presentation skills• Experience with home phone, broadband, mobile hotspots, internet access products and services or smart home products and services a plus; solid understanding of broadband access technologies, Wi-Fi and wireless technologies, home automation/IoT or home security a plus• Strong analytical, problem solving and time management skills• Demonstrated ability to facilitate communications and projects across cross functional teams• Experience in the lifecycle of development and customer experience• Ability to manage operating expenses against established budgets• Strong business acumen and knowledgeable across many functional areas, including product management, business development, vendor relationship management, product marketing, and marketing• Strong understanding of business fundamentals of a product and market (like share gains, profitability, addressable market)• Proven ability to manage multiple projects and initiatives and work cross-functionally and across all levels of the organization
At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $123,379.00 - $202,694.00 / year. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity.
We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.
Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City
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