Job Description
As the product expert, you will be hands-on developing product learning solutions and leading learning initiatives, in addition to analyzing metrics, and collaborating across various product organizations in the firm. You will identify, recommend, and develop digital learning products and solutions that can include high-quality videos, graphics, and microsites.
As a Product Manager in Learning Solutions, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
You will utilize your expertise in product development and software engineering to make a significant impact in HR Learning across multiple areas such as Product Management, Software Engineering and Cloud domains. You will collaborate closely with cross-functional teams, shaping the future of our learning solutions and contributing to our ongoing success. We value collaboration, accountability, inclusivity, customer centricity, and innovation.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Partners with the Product Director to create engaging and impactful learning content on Software Engineering and Cloud, tools, and processes.
- Uses data-driven insights to optimize for the product experience and workflows
- Partners with leadership to create a culture where all team members can share diverse perspectives and thrive to produce quality results
- Provides recommendations to enhance internal processes to support content inventory, design practices, project execution, and other needs
- Coaching and reviewing Digital Learning Developers' work, providing guidance on instructional design, tools, and ways to increase learning outcomes and impact
- Provides consultative support and thought leadership on ideas to best meet learning needs and outcomes in an effective way
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Strong attention to detail in developing and publishing learning solutions, and ensuring accuracy and quality of content
- Strong organizational, project and time management skills, with the ability to work effectively on multiple projects in a fast moving, deadline-driven and agile development environment; demonstrated timely task completion and quality of deliverables
- Proven accomplishment in building inclusive partnerships and relationships with customers and internal clients; openness to multiple perspectives; work both independently and collaboratively to achieve outcomes
- Good knowledge of data analytics and data literacy
- Understand basic technology concepts (APIs, User Acceptance Testing, entitlements/credentials, etc.)
- Strong verbal/presentation and written communications skills
- Ability to synthesize ambiguous customer needs into clear product requirements
- Possess technical depth to understand the internal and external system dependencies
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Embrace and actively utilize Generative AI tools, with a curiosity and ability to learn new tools, platforms, and processes
- Experience designing for a professional audience to make complex concepts easier to understand and remember, in an engaging way
- Strong Leadership Skills - Hands-on experience managing cross-functional teams in a range of projects
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
