The Product Manager will drive product strategy and execution, collaborate across teams, and gather customer insights to innovate and improve the platform.
Traditional surveys fall short in today’s world. That’s why we built ThoughtExchange, a platform powered by cutting-edge AI that enables leaders to connect with their communities and gain immediate, actionable insights that drive meaningful change.
From school districts to Fortune 500 companies, we empower thousands of leaders with the quality data they need to make a real impact. Our mission drives us, and we’re committed to creating positive change alongside a team of brilliant, curious, and collaborative individuals. Thanks to these efforts, we’ve been recognized for our excellence and named one of Canada’s Top Growing Companies for the past five years.
At ThoughtExchange, we’re reshaping community and employee engagement for good. If you’re passionate about making a difference, we’d love to have you join our journey.
At ThoughtExchange, Product Managers don’t just ship features, they shape the direction of the business. As a key strategic partner to our VP of Product, you’ll play a central role in defining the vision, roadmap, and execution for our core platform. You’ll work cross-functionally with exceptional teams in Design, Engineering, Test & Release, Marketing, and Revenue to deliver innovative features that delight our customers and drive meaningful impact. If you thrive in fast-paced, collaborative environments and are passionate about building products that matter, we’d love to meet you.
What You’ll Do:
- Acting as the voice of the customer by gathering, synthesizing, and championing feedback from internal and external stakeholders.
- Identifying product opportunities through customer insights, market research, and competitive intelligence to drive innovation, retention, and growth.
- Collaborating with cross-functional teams to define and evolve our product strategy and roadmap.
- Scoping and prioritizing features and functionality based on customer impact, business objectives, and technical feasibility.
- Creating clear and actionable requirements with Product Design and Engineering teams, and partnering on wireframes, mockups, and prototypes.
- Coordinating with the Test & Release team to ensure high-quality, timely releases with cross-functional readiness.
- Supporting our Go-to-Market teams to ensure successful feature rollouts, internal alignment, and external communication, including demos and training.
- Continuously analyzing product performance and customer feedback to iterate and improve.
What We’re Looking for:
- Minimum 3 years of product management experience at a software company
- Strong communication skills and the ability to align cross-functional teams.
- Customer-first mindset with a passion for solving real problems.
- Comfortable balancing strategic thinking with hands-on execution.
- Curious, collaborative, and motivated to make meaningful impact.
Nice to Have:
- Demonstrated experience working with third-party and internal integrations, including SFTP and APIs.
If you don’t see yourself fully reflected in every job requirement listed in the posting above, we still encourage you to reach out, apply, and tell us more about yourself in your application. Research has shown that some individuals only apply when they feel 100% qualified. We are committed to removing obstacles to ensure we have the best talent.
ThoughtExchange prioritizes accessibility. Support is available upon request for candidates participating in all aspects of the selection process. Finally, we know from time to time, emergencies happen, and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.
What we offer:
ThoughtExchange wants to ensure our people are heard, supported, and cared for, so we invest in our employees. We continuously ask our employees what they need to ensure we're supporting their successes in the workplace and in life.
We are proud to offer our employees the following:
Benefits & Well-Being: From day one, you’ll receive a benefits package focused on health & wellness that includes a generous time off policy, flexible extended benefits plan options, and company-wide wellness days off scheduled through the year. Our benefits package also includes maternity & parental leave top-up programs and access to Maple, Inklebot, and Headspace which support our employees' primary care, mental health, and wellness needs.
Flexibility: We’ve been remote-first for over ten years. We’re contribution-focused and operate on mutual trust because we need you to feel empowered to be your best self. You know the circumstances in which you excel—where you work and how you structure your day.
Culture: We walk the walk when it comes to our product and ensure no important decisions are made without including our employees' perspectives. We value and prioritize everyone’s voice, so we use our anonymous, anti-bias platform to make sure people are comfortable sharing their real thoughts and feedback.
Compensation: We want you to do your best work, and part of that is being happy with your compensation. We pay fairly, considering the complexities of market rates, experience, location, and demand. We believe in pay transparency and pay equity. In addition to competitive pay and benefits, employees receive share options when joining the company.
Connection: In addition to remote hubs of employees across Canada and the US and offices in Rossland and Vancouver, we get together as a company every few years in some pretty cool locations. We also connect virtually as a company every month and celebrate one another in our #gratitude Slack channel.
Growth: We host regular learning sessions. You also have access to an annual Professional Development stipend & Company Coach to ensure you can grow in your role & advance your career.
Top Skills
AI
APIs
Sftp
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