WHO WE ARE
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.
OUR GUIDING PRINCIPLES
Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.
- We Will Hire, Inspire, Promote and Retain the Best
- We Will Be Customer Centric
- We Will Be Entrepreneurial
- We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
- We Will Be Committed to True and Shared Value Creation
- We Will Be Systems Thinking, Data Driven and AI enabled
WHAT YOU’LL DO:
The Operations Leader (OL) is a member of the Store’s Leadership Team and is responsible for leading and executing work that contributes to the Store's operations and customer experience, primarily during pre-opening (5:30 AM start) and some evening / after closing hours scheduling. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The OL ensures budget and cost centre management while contributing to the achievement of the Store’s sales plans and long -term desired outcome of profitability and growth. In this role, you’ll:
- Lead and execute the store's back of house functions and operational processes. This includes leading the team that processes the Inbound (HED2F) and Outbound (Returns) productivity
- Support various operational activities, including; Merch updates, TIME tasks, MyCounts, Trade Weekly Story, Shelfie, Scrapping, Promos/Markdowns, and Inventory Management
- Support the Store’s Leadership Team in daily and weekly workflow planning
- Support the planning, prioritization and execution of the work you and the team are doing
- Responsible for the facilities, maintenance, health and safety and loss prevention of the store on your shift
- Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture
- Practice and role model Feedback and Coaching - The Indigo Way
- Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo’s goal to build strong teams and attract and develop the best talent
- Contribute to the development of CER talent
- Collaborate with others and work cross functionally while celebrating and role modeling diversity of thought and inclusion
- Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
- Embrace and role model change
- Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
WHO YOU ARE:
- 1-2 years of experience in a customer service, merchandising or operations role
- Demonstrated commitment to creating an exceptional employee and customer experience
- Experience leading others
- Performance orientated
- Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
- Ability to prioritize, plan and execute while being agile
- Knowledge of Provincial Health & Safety standards
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Minimum 25 Hours a week availability with primary hours of work outside of store opening hours. Availability to include early mornings, evenings, overnights and holidays
At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.
At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected]
This posting is for a current opportunity within Indigo
