Product Operations Manager - Temporary Parental Leave Cover

Liferaft is looking for a highly skilled and visionary Product Operations Manager who will play a pivotal role in supporting the Product team. This role will be hybrid in Halifax, NS, or fully remote within the Eastern, or Atlantic timezones within Canada. 

The Product Operations Manager will be responsible for driving operational excellence across the product organization by ensuring adherence to best practices, enabling data-driven decision-making, managing product tooling, and facilitating seamless cross-functional coordination. This role is critical in standardizing workflows, enhancing efficiency, and ensuring that product teams deliver high-quality, customer-centric solutions in alignment with strategic business objectives.

This is a full-time employee maternity leave backfill with potential to transition into a permanent position, offering an excellent opportunity to contribute to a high-growth SaaS company while collaborating with a dynamic and cross-functional team.

What you do as the Product Operations Manager at Liferaft

Product Best Practices

• Develop, implement, and maintain standardized frameworks and processes to streamline product planning, prioritization, and execution.

• Ensure the adoption of modern product management best practices through formal education, peer knowledge sharing, and continuous benchmarking against industry standards.

• Foster a culture of continuous improvement by organizing workshops, retrospectives, and peer reviews to refine and evolve practices.

Data Collection & Presentation

• Build and maintain robust systems to collect, aggregate, and analyze product performance data.

• Create insightful dashboards and reports to track key product metrics such as usage, adoption, and customer feedback.

• Present data findings in a compelling and actionable format to support strategic decision-making across teams.

Product Tooling

• Identify, implement, and optimize tools to enhance the efficiency of product management processes, including roadmapping, analytics, and collaboration tools.

• Ensure seamless integration and adoption of tools across teams while maintaining data quality and consistency.

• Provide training and support to maximize the value of tools used by the product organization.

Inter-Department Coordination

• Act as the central point of contact between product, engineering, marketing, sales, and customer success teams to align on product goals and priorities.

• Facilitate cross-functional collaboration to ensure readiness for product launches and update

• Create and maintain structured feedback loops to incorporate insights from customers and stakeholders into the product development lifecycle.

Expected Outcomes

Product Best Practices

• Comprehensive and consistent frameworks are adopted across teams, reducing inefficiencies and improving workflow clarity.

• Product teams effectively apply modern product management methodologies, enhancing product delivery quality and alignment with strategic goals.

• Standardized processes lead to measurable reductions in planning and execution times, improving overall team productivity.

• Ongoing knowledge sharing and education initiatives result in a team that is agile, informed, and competitive in the market.

Product Research, Data Collection & Insights

•Lead and support product research initiatives by collecting, synthesizing, and translating qualitative and quantitative inputs into clear, actionable insights.

•Ensure stakeholders have consistent access to relevant product insights through well-maintained dashboards, reports, and research summaries.
•Strengthen data-informed decision-making across the product organization, contributing to improved adoption, customer satisfaction, and overall product performance.

Product Tooling Optimization

• Product teams report increased efficiency and reduced friction due to effective tool implementation and integration.

• New tools and enhancements lead to measurable time savings in product planning, tracking, and reporting processes.

Cross-Functional Alignment

• Improved collaboration across departments ensures timely and successful product launches with minimal disruptions.

• Stakeholders report enhanced transparency, communication, and alignment on product goals and priorities.

What You Need to Get the Job Done

• Bachelor’s degree in Business, Engineering, or related field (or equivalent experience).
• 3+ years of experience in product operations, product management, or a related role, preferably in a SAAS or OSINT environment.
• Strong understanding of the SAAS industry and the OSINT space, with an ability to understand customer needs and market trends.
• Excellent project management skills, with experience driving cross-functional teams and managing complex projects.
• Strong analytical skills, with the ability to interpret data, draw insights, and present actionable recommendations.
• Familiarity with product management tools (Pendo, Jira, Confluence, Asana, etc.) and experience in optimizing workflows within these tools.
• Outstanding communication and interpersonal skills, with the ability to influence and collaborate effectively with senior leaders and cross-functional teams.
• A passion for solving problems and improving processes in a fast-moving environment.

Bonus Points For:

• Experience working with OSINT tools or in a data-driven product environment.
• Familiarity with Agile or Scrum methodologies.
• Knowledge of market intelligence tools and platforms.

Why Liferaft? 

We pride ourselves on our innovative spirit and determination to help solve new challenges developed by the complexities of open source data. Liferaft provides a threat intelligence and investigations platform, to corporate security teams around the world, including some of the biggest brands you've probably referenced today! Our platform is designed to identify, track, and validate issues from open source channels (surface, deep web, and darknet) related to executive safety, fraud prevention, and asset & infrastructure protection. Our technology is helping keep these companies, their people, and their operations safe, making a real impact in the world we all live in.
The diversity of our team is integral to our success. We are a team of passionate and supportive individuals and pride ourselves in fostering a collaborative, innovative, and fun culture. 

We offer our team:

• Competitive compensation plan 
• Flexible PTO – Take a minimum of 15 days/year with no cap beyond
• Health & Dental Benefits (Medavie Blue Cross)
• 100% employer-paid dental coverage for employees and dependents
• Orthodontic coverage for minor dependents (lifetime maximum per BC guidelines)
• Comprehensive mental health coverage — up to $3,000 per month, available for both employees and dependents
• Free access to EAP, Greenshield and a variety of physical and mental health services via wellness platform
• Remote-first workplace with optional access to office space and flexible working hours
• Investment in personal and professional growth
• $750 Yearly Lifestyle Subsidy
• Monthly cell phone reimbursement
• Monthly parking reimbursement
• Company-sponsored social events and team-building activities
• Diversity, Equity & Inclusion Committee
• Authentic, engaged team, who value work life balance

We’re building a company future generations can be proud of. Diversity at Liferaft  means fostering a workplace in which individual differences are recognized, appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths. We welcome all qualified applicants regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, or any other protected characteristic.