Product Owner, Digital Workforce Solutions

Department: Retail Strategic Initiatives

Reports to: Manager, Retail Analytics

Location: North Vancouver, B.C.

Job Purpose:

At Arc’teryx, we are embarking on a retail technology transformation that will be enabled through the implementation of our digital workspace tools. Central to this transformation is the implementation of a brand new global retail workforce management platform as well as a new task & communications platform for our retail teams. The WFM platform is designed to streamline operations, enhance productivity through data driven forecasting and scheduling, and develop a dynamic work environment. We are seeking a highly motivated and experienced Product Owner to lead the design and delivery of these system implementations for all our retail stores across North America, EMEA, and ultimately APAC. This role is pivotal in guiding the product vision from conception to launch, ensuring that our tools are designed and built so that they meet all our business needs and aligns to our strategic goals.

As the Product Owner, you will lead project delivery, ensuring all business needs are represented by collaborating with cross-functional departments and the development team to execute high quality and on time deliverables. You will manage the product implementation from concept to execution; This includes owning the management and planning of work, resourcing, work prioritization, process alignment and issue resolution for multiple concurrently running projects. Collaboration will be key in this role as successful delivery will depend on a wide range inputs from various business stakeholders, development teams and vendors.

Meet Your Future Team:

Retail Strategic Initiatives are responsible for driving and delivering global, scalable strategies to attain our business goals. The team is the conduit between the retail stores and the cross-functional partners, aligning, projects, strategies, to deliver the future to our retail fleet.

If you were the Digital Workspace Product Owner, here are some of the core activities you would be doing:

Product strategy and internal alignment:

· Working closely with the Project Manager and Product Manager to define the strategy and roadmap for the workforce management and task & comms platform roll outs

· Developing and reviewing project briefs and plans with internal and external stakeholders and presenting project initiatives to the Product Manager

· Preparing project estimates and determine the resources (expertise, time, money, equipment, etc.) required to complete projects with the highest level of success

· Close collaboration with cross functional teams (both technical and non-technical) to deliver high quality product features, ensuring that the tools we implement are not just functional but user friendly and tested with our retail teams.

· Ensure alignment across assigned project(s) and efficient escalation and removal of project impediments

Production management and monitoring:

· Responsible for tracking and reporting project status to the Leadership/Project Steering Committee

· Develop a deep understanding of business needs to transform use cases, business requirements and acceptance criteria into clear and actionable user stories for agile development

· Ownership of the product scope and backlog, responsible for prioritizing and managing the scope of work of wider team

· Ensure that all documentation is met and aligned upon, and identifying and sequencing the activities needed to successfully deliver the project

· Ensure business is clear on all project reporting impact from current state while highlighting future state capabilities and maintaining business continuity

· Executing projects according to approved project plans using Agile principles and values and scrum methodology (team scrums, daily standups, PI planning)

· Ensure proper risk management by documenting all risks and employing an effective mitigation strategies

· Preparing and coordinating system changes for release, organize product demo sessions to gather feedback from the stakeholders to ensure continuous improvement

· Post implementation support: monitoring and addressing post-go live issues to ensure continuous improvement of the system

System configuration and integration:

· Collaborate with technical teams to configure the system according to business requirements and ensure seamless integration with existing tools and platforms (e.g. task and comms platform)

· Validate system performance, conduct user acceptance testing, and address any issues or discrepancies.

Here are some of the things you could be working on in the future:

· WFM rollout for North American, EMEA & eventually APAC Stores

· Taks & Communication platform rollout

· Managing all aspects of the project(s) to ensure alignment of the overall retail program with strategic business objectives

· Utilizing your experience and expertise to contribute to ways of working rollout within the Retail Strategic Initiatives team

Are you our next Digital Workforce Product Owner?

· You have a Bachelor’s degree or post-secondary education in Information Technology, Business or a related field

· You have 5+ years of experience as a Project Manager/Product Owner, with experience working on a complex, large scale system implementation

· Experience with workforce management systems, ideally retail, would be considered a differentiator

· You have proven experience integrating $2-5M projects working with external vendors and developing complex system integrations

· You are familiar with retail technology and have experience with implementing these

· You have demonstrated success working in an agile methodology

· You have exceptional leadership capabilities with a demonstrated experience building high-performing teams

· You have excellent communication and influencing skills with the ability to explain, articulate, and document concepts, frameworks and requirements

· You have strong organization and prioritization skills while managing multiple, competing priorities

· Work cross functionally with all other departments involved to drive a common business design and data consistency.

· You are proactive in identifying the root cause of issues and developing solutions

· You are able to travel (domestically and internationally) as required

· Your passion for your work is paralleled by your passion for getting outside and living it

· You remain highly flexible and adaptable when faced with ambiguity

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. 

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

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