Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant. 1 position will support Auto and Appraisal and 1 position will support Claims Experience.
The Opportunity:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.
Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.
As the Product Owner, you will play a key role in conveying the vision of the business stakeholders, to an Agile team, accountable for delivering on approved initiatives. The Product Owner takes direction from the business stakeholders and leads the Agile Teams in delivering on the initiatives in the backlog that align to strategy and meet the current and future goals and needs.
How you will create impact:
- Participating in the development of roadmaps and delivering solutions that will maximize value.
- Applying incremental delivery principles to drive the delivery of business value, communicating progress, eliciting feedback, and enabling stakeholder reviews to validate processes.
- Maintaining a good understanding of business partners, their expectations, needs and points of pain to effectively communicate this knowledge to the development team to focus on deliverables and priorities.
- Being an advocate for the clients/users by owning issues, forming solutions, and defining outcomes as you move the delivery of the roadmap to completion.
- Serving as the primary source of information for the team, offering clear definitions of the targeted capability, the intended value to the customer and all requirements.
To join our team:
- You have three to five years of experience in project and change management in a product owner or business system/analyst capacity You have completed a post-secondary degree in Business Administration, Finance, , Information Technology (IT), Computer Science or a relate discipline.
- You have a strong understanding and demonstrate experience working in an agile environment.
- Demonstrated interpersonal skills and the ability to establish effective working relationships with team members as well as both internal and external stakeholders at various levels.
- Having knowledge of customer experience best practices, frameworks, and research methods would be an asset.
- Having a strong understanding of claims concepts and practices for auto insurance is an asset.
- Having experience in project management and/or people leadership is an asset.
- Having or working towards the Disciplined Agile, Certified Scrum Master, Project Management Professional (PMP) certification or other professional designation is an asset.
How you will succeed:
- You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
- You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
- You have strong communication skills to clearly convey messages and explore diverse points of view.
- You build trusting relationships and provide guidance to support the development of colleagues.
What you need to know:
- You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
What’s in it for you?
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.
Salary information
Expected salary range $91,000-$141,000
The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.
Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.
