Product Solutions Executive Director - Payments

Job Description
Leverage your problem-solving skills to thrive in a fast-paced environment and drive customer-centric strategies. As a leader in solutioning, collaborate closely with the client-facing Sales teams to deliver tailor-made product solutions that meet clients' needs.
As a Product Solutions Manager in J.P. Morgan Payments Canada, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales. You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams.
Job responsibilities

• Leads solutioning and the adoption of existing and upcoming client-facing products (Payables - ACH, Check, Wire, Interac and Receivables) and capabilities while defining and configuring optimal solutions that address clients' needs and objectives
• Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients' needs and current industry trends
• Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials
• Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap
• Represents the firm at industry conferences, internal client and peer events, attending client roundtables, strategy white-boarding, workshops as required
• Prepares and delivers presentations with demonstratable ownership of all aspects of the sales cycle

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products
• 5+ years of cash management, sales and relationship experience
• Extensive experience working in a sales cycle and engaging with clients on a regular basis
• Experience modifying preconfigured solutions to meet complex problems
• Demonstrated prior experience working in a highly matrixed and complex organization
• Knowledge and understanding of Treasury Service products and pricing strategy
• Strong executive level presentation skills, including ability to consult and sell at the C-level
• Proficient writing and analytical skills to support RFP responses, presentation content and ROI analysis development
• Extensive payments industry knowledge, technical expertise, and consultative experience to support complex solutioning and design sessions with clients and prospects

Preferred qualifications, capabilities, and skills

• BA/BS preferred
• Team-oriented with the ability to cultivate strong working relationships with clients, peers, and cross-functional partners
• Ability to travel as required to meet business needs and objectives

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.