About Boomi and What Makes Us Special
Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.
Job Summary:
As a Boomi Software Support Engineer, you are an enthusiastic troubleshooter with a passion for helping customers in a fast-paced, collaborative environment. You’re able to quickly understand customer challenges, identify the root cause, and find creative solutions to technical problems. A skilled communicator, you’re able to clearly share your knowledge and recommendations to a wide audience, including those with technical and non-technical backgrounds. You are committed to delivering excellence to our customers, our company, and our colleagues.
You're a valued member of the Boomi Global Product Support team, empowering our customers to optimize the Boomi platform to achieve their business outcomes. Our global team provides around-the-clock support to our customers to ensure their success with the Boomi platform.
What you’ll do:
Provide exceptional engagement for our customer’s initial contact with the Global Customer Support team
Engage with customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking
Acknowledge customers’ concerns, empathise and analyse the information they’ve provided, and ask questions that refine your initial analysis
Utilize technical knowledge to ensure timely, accurate solutions, and determine when deeper technical investigation and collaboration are necessary
Collaborate with Product and Engineering teams providing customer feedback to help identify new features and functions.
*Work hours: 9:30 am - 6:30 pm IST (Monday - Friday); hours flexibility; Hyderabad / hybrid
The experience you bring:
2+ years of hands-on experience with the Boomi AtomSphere Platform, moving beyond the basics into advanced process development, API management, and complex deployments.
4–5 years of total experience in IT Consulting or Software Development, giving you the architectural perspective needed to solve "big picture" problems with customer facing experience.
Ability to explain technical details to both technical and non-technical audiences
Knowledge of programming and scripting languages, such as Java, React, Groovy, JavaScript
Knowledge of Windows and Linux OS
Knowledge of cloud-based software applications, (including installation, administration, and troubleshooting)
Able to show patience, empathy, and compassion for customers and colleagues
Passion for problem-solving, continuous learning, and staying up to date on new technology and trends
Bonus points if you have:
Boomi platform certifications and/or knowledge
Kubernetes and Docker knowledge
ELT/ETL knowledge
Ability to analyze error logs for Java programs, Windows OS, Linux OS
Ability to read, write, and interpret multiple programming and scripting languages, such as Java, React, Groovy, JavaScript
Advanced knowledge of performance-tuning techniques and tools
Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP)
Understanding of database administration
Understanding of network fundamentals, including network trace analysis
API design and development experience
Thorough understanding of how data is transmitted securely across the network
NetSuite, Salesforce, Hadoop, Linux system administration
Knowledge of Postman and OAuth 2.0
IT Consultant or Software Developer experience
Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.
All employment decisions are based on business needs, job requirements, and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to [email protected]. This inbox is strictly for accommodations, please do not send resumes or general inquiries.
