Bringg is building one of the most complex online platforms in global e-commerce - a mission-critical system that processes hundreds of millions of transactions annually for some of the world’s biggest brands. Our platform combines advanced algorithms, AI-driven decision-making, and distributed architectures across a broad spectrum of modern technologies.
Our Technical Support Team works closely with our customer success, solutions experts, and R&D teams to provide resolutions for technical and product issues while communicating and building trust and relationships with large international customers.
What you will do:
- Handling both customer support and technical support questions from Bringg customers.
- Provide exceptional support services to both technical and non-technical users
- Deep investigation and root cause analysis into reported issues using a variety of tools
- Case management with multiple competing priorities and ensuring they are followed up correctly & promptly
- Escalating issues to R&D and reporting bugs
- Communicating and coordinating issues affecting customers
- Validating issues and performing functional testing to validate fixes that relate to cases
- Develop a strong understanding of Bringg and its components
- Understanding customer needs including relevant features and configuration requests
- Manage production incidents including communicating to internal and external stakeholders
- Reporting on customer performance and monitoring usage to assist with implementation and support activities
- Assist in knowledge transfer and documentation across the company and to our customers
- Continually improve the support process to ensure the best service is provided in an efficient and effective manner
Skills / Experience Requirements
- 2+ years experience in L2 or L3 application support
- Proven experience using SQL at an intermediate level
- Proven track record working with REST APIs
- Experience with providing technical and application support for Web & Mobile platforms
- High level of English (a must!) with both strong written and oral communication skills
- BS degree in Computer Science or related technical field (advantage)
- Customer-oriented with customer-facing experience
- Experience working in operationally critical environments in high-pressure situations
- Must be located in Ukraine
Note: The position requires working in shifts (including night shifts 00.00- 08.00) during business days, and weekend shifts (day & night shifts)
We care about our people! Here is a glimpse of our benefit package:
- Home Office Setup: $500 home office equipment allowance
- Meal Allowance: $100 monthly meal allowance
- Hybrid Work: Flexible hybrid work from home or office
- 20 days parental (non-birth) leave
- 2 vacation days + $250 gift when getting married
- A vacation day on your birthday
- Wellness Budget: $100 monthly budget for wellness or a sports activity of your choice
- Health Insurance: Provided after completing the trial period
- Support team members receive 2 extra days off per year, which can be taken at a time that works best for you
