At gaiia, we're building the leading platform for Communications Service Providers (CSPs) that truly care about their customers. Our core product is an operating system (OS) for telcos that manages billing, operations, automation and everything in between.
We're passionate about taking care of our people, and it's not just lip service. We want you to focus on your job while we care for everything else. We offer competitive pay and benefits, flexible vacations, attractive stock options, unparalleled transparency, and a 100% remote environment. We're excited to have you join us for your next career adventure!
🎭 Role & TeamIf you love talking to customers, asking tough questions, and wrangling shifting timelines — this role might be for you.
You will join a team of Full-Stack Developers (including a Team Leads), Product Managers, Program Manager & Solution Engineers, all dedicated to solving B2B companies’ biggest challenge: customer implementation.
As a Program Manager at gaiia, you’ll be the person who brings clarity to chaos. You’ll be responsible for turning big, complicated customer implementations into structured, visible, and collaborative projects. That means owning the plan, the timeline, the dependencies, and the delivery—across both internal teams and customers.
This role is focused on customer implementation projects, each of which involve a new customer migrating from their systems onto our all-in-one software suite.
Our customers are ISPs. They’re technical, busy, and under pressure to Go Live on a new all-in-one platform — often while running their existing one in parallel. You’ll guide them through critical moments like data migrations, provisioning workflows, and platform setup. You’ll help define what a successful ending looks like for each project, track dependencies across teams, and make sure we’re all working from the same playbook.
Internally, you’ll collaborate closely with multiple functions to keep everything moving. Your day-to-day will involve getting deep into the weeds: working with customers to nail down inputs and delivery dates, helping teams unblock each other, and making sure our internal tools (i.e. Notion, Linear, PlanHat) reflect reality. You’ll also be a big part of shaping how we do project management at gaiia—not with heavy processes, but by building shared practices and tools that make everyone’s life easier.
This role is equal parts coordination, communication, and tactical execution—and it’s deeply customer-facing.
🪄 What you're going to do- Drive the end-to-end implementation process for new customers, from scoping through Go Live.
- Be the main point of contact for customers during onboarding—driving timelines, setting expectations, and keeping everyone on track.
- Build and maintain project plans that clarify deliverables, timelines, and dependencies across teams.
- Coordinate closely with internal teams (product, customer success, customer solutions and engineering) to unblock issues and ensure smooth execution.
- Identify risks early and adapt plans quickly when things change—without letting details fall through the cracks.
- Keep project info organized, accessible, and up-to-date, so everyone knows what’s happening and what comes next.
- Spot patterns and inefficiencies across projects to help us scale how we deliver great implementations.
- You’ve led complex projects with technical teams and customers before—and you actually like it.
- You’re comfortable running external calls, asking customers the hard questions, and telling them what you need from them to move forward.
- You understand how software gets built and delivered, even if you’re not the one writing the code.
- You know how to track shifting priorities without losing the thread—and you believe transparency is better than perfection.
- You have a high bar for communication and clarity, and you’re not afraid to chase down missing info.
- Bonus if you’ve worked in B2B SaaS or with telecom/ISP customers before.
- 3–5+ years of experience in a project management or implementation-driving role at a B2B software company.
- Experience leading customer-facing projects with multiple stakeholders, tight timelines, and shifting requirements.
- Strong organizational and communication skills—you know how to keep people aligned and work moving forward.
- Comfort navigating ambiguity and driving clarity across cross-functional teams.
- A track record of managing complex timelines and dependencies across departments.
- Familiarity with implementation, onboarding, or data migration projects is a big plus.
- Experience with agile tools (i.e. Linear, Notion) to track progress, surface blockers, and communicate clearly.
At gaiia, we have a transparent salary philosophy and a robust evaluation and compensation framework. It translates to a fair and impartial model where salaries are published internally, healthy discussions about compensation and performance can exist, and taboos are removed.
The salary range for this role is $80,000-$140,000.
- Flexible 25-days of vacation.
- Stock Options Plan.
- Group Insurance.
- Telemedicine.
- Life Spending Account.
- GRSP.
- All-remote work.
We are an equal-opportunity employer committed to inclusivity and diversity. Our workplace is fully remote and boasts accessible technologies, ensuring all team members can thrive. Should you require accommodations due to a disability during the application process, please contact us at (418) 317-9497 or [email protected] as per the Accessible Canada Act and human rights legislation. We're here to support you every step of the way. #LI-DNI
