Program Manager

Program Manager - MDM
Job Description
The Program Manager serves as the primary liaison between project teams, execution
teams and the client. Maintaining an expertise in all facets of their respective service
area, Program Managers work with subject matter experts and the sales team to define
execution requirements for their projects and ensure all deliverables meet or exceed
Pivotree high standards of quality and excellence and do so within budget. Program
Managers take complete ownership over their projects by independently developing
smart and efficient solutions, managing deliveries and working with execution teams to
ensure their projects satisfy client expectations and conform to all departmental
performance metrics, both financial and otherwise.

Responsibilities
● Face of the project to clients, managing the client relationship with effective
communication and instilling trust, running productive meetings and
distilling information quickly
● Manages full project life cycle from initiation to closeout and delivers project
financial/status reporting, ensuring the project is completed on time and
within budget
● Managing project resources and trade-offs between scope, quality, time and
cost
● Assist the pre-sales team with project scoping and writing SOWs & Change
Requests
● Author and maintain appropriate project documentation, tracking and
dashboarding throughout the project lifecycle, as relevant to the applied
delivery methodology (agile, waterfall, watergile)
● Proactively identify and track scope, budgetary and resource risks and
ensure they are escalated and mitigated accordingly
● Establish success metrics and KPIs at project kick off and oversee their
tracking and completion through to project completion
● Oversee project close out activities including final financial metrics, value
presentations and lessons learned/retro sessions
● Accountable for maintaining appropriate resource allocation and time
tracking throughout the duration of the project
● Assist project teams with complex problems or decisions and provide
conflict resolution when necessary

● Monitor project team member performance, working closely with Functional
Managers to set expectations and provide performance related feedback
● Utilize existing relationships to look for new opportunities to grow Pivotree's
business and expand existing accounts
● Ability to travel and attend client on sites as required (e.g. project kick-offs,
quarterly steerco’s and other key milestones)

Requirements
● 5+ years of relevant experience in the eCommerce, Product Content/Data,
Supply Chain or Business Strategy/Consulting fields
● Experience of multiple Project Management methodologies and delivery
approaches (Agile, Scrum, SAFe, Kanban, Waterfall)
● Experience of using DevOps tools and techniques within an Agile
environment (Jira)
● Experience of successfully delivering a portfolio of multiple concurrent
programs and projects
● Experience with large scale PIM, MDM, eCommerce and Supply Chain
software implementation
● Familiarity with Master Data Management concepts (data hierarchies,
taxonomies, schema & attribution, relational data, meta data, classification)
● Working knowledge of MDM tools an advantage (STIBO,
Precisely/EnterWorks, Syndigo/Riversand, Informatica)
● Proven experience of managing, leading and motivating project teams
● Proven experience managing, tracking, and forecasting budgets and
financials for large scale, $multi-million programs and projects
● Proven ability and success in developing strategic relationships and
communicating effectively with senior execs and key client stakeholders
● Ability to quickly understand core project goals and deliverables and
communicate those objectives clearly and confidently across all levels of
stakeholder, both internal and external
● Exceptional organizational, planning and time management skills
● Excellent analytical and problem-solving skills
● Exceptional documentation, reporting and presentation skills (Google Suite,
MS Office)