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Role Description
We are seeking a highly driven Engineering Operations program manager to optimize how our software engineering teams plan, build, and deliver products. You will design and manage processes that strengthen execution, streamline workflows, and improve cross-functional alignment across engineering, product, and business teams. In this role, you will own operational programs such as planning and roadmap cycles, automate dashboards for team productivity metrics, and manage the Dash QA team and look for opportunities to drive automation. You will analyze and improve engineering systems and tooling, such as Jira and Confluence, ensuring teams have the clarity, data, and structure needed to ship high-quality software efficiently. You will collaborate closely with engineering leadership to identify bottlenecks, define metrics, and drive continuous improvement. We’re looking for someone who is proactive, systems-minded, and excited to elevate engineering effectiveness at scale.
Responsibilities- Drive day-to-day operational rhythm for engineering teams, including planning cycles, sprint cadences, and quarterly business reviews
- Own and improve key operational processes (roadmapping, estimation, dependency tracking, release management)
- Develop, maintain, and automate dashboards for team health, productivity, and delivery metrics (e.g., velocity, SLAs, incident response)
- Organize and lead cross-functional meetings to review project status, identify roadblocks, and surface key decisions
- Manage QA team allocation, optimization, and automation
- Drive consistent Jira usage and standards across all Dash engineering teams
- Manage select strategic programs from start to end, including documenting the program vision, creating clear work-back plans, aligning cross-functional stakeholders, and reporting on results
- Bachelor’s degree in a related field or equivalent practical experience
- 5+ years of project management and operations experience, preferably in a tech environment
- Proficiency in project management tools and software (e.g., JIRA, Airtable, Asana, etc.)
- Experience working with Product and Technology teams to improve their operations and a track record of measurable impact helping them execute faster and with higher quality based on your work
- Excellent communication and interpersonal skills; comfortable collaborating with diverse cross-functional teams
- Deep understanding of software development lifecycle
- Problem-solving mindset with the ability to adapt to changing priorities and unexpected challenges
- Strong organizational skills and attention to detail, with ability to own and independently manage multiple projects simultaneously
- Bias for action, proactively taking on complex problems and programs while aiding teams to operate faster and reduce workload
- Previous experience in consulting, business operations, project management strongly preferred
- Previous experience in a SaaS environment
- Previous experience as a Program Manager, Operations Manager, or a Technical Program Manager
Canada Pay Range
$102,000—$138,000 CAD
What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
