The Program Manager will oversee customer-focused projects, ensuring their success through planning, communication, and cross-functional collaboration while managing risks and analyzing customer data.
Syntronic Production Services Canada is an Electronic Manufacturing Services provider located in Ottawa’s west end. Committed to our customers’ success, we understand that our people are our greatest asset, and we are always on the lookout for great talent.
We are looking for a Program Manager to bridge clients and internal teams, own the full lifecycle of customer-focused projects to ensure satisfaction, retention, and growth by managing plans, timelines, communication, and cross-functional execution, acting as the customer's advocate to drive product adoption and resolve issues. Key duties involve program planning, risk mitigation, progress monitoring, analyzing customer data, and collaborating with Sales, Product, and Support to deliver value and meet business goals.
What you'll do
- Responsibilities
- Serve as the main point of contact for customers, understand needs, and provide timely updates.
- Build long-term, trust-based relationships with customers through proactive communication and high-quality delivery.
- Lead planning, coordinate resources, track milestones, and ensure timely delivery of customer projects from start to finish.
- Partner with Sales, Product, Engineering, and Support to align on customer goals and optimize the customer journey.
- Analyze customer usage, performance data, and feedback to identify trends, risks, and opportunities, presenting insights to stakeholders.
- Drive operational improvements, manage change initiatives, and gather feedback for continuous enhancement of programs and customer experience.
- Proactively identify and resolve project challenges, ensuring smooth implementation and customer satisfaction.
Client Relationship Management:
Program Execution:
Cross-Functional Leadership:
Data & Reporting:
Process Improvement:
Risk & Issue Management:
What you'll need to get the job done
- 3-5 years of relevant experience
- Experience in program/project management, customer success.
- Strong analytical, communication, and interpersonal skills.
- Proficiency with project management tools E.g MS Project
- Ability to manage complex, large-scale, cross-functional initiatives.
- Strategic thinking, problem-solving, and leadership abilities.
What will make us REALLY love you
- Experience in contract manufacturing, EMS, NPI environments, or prototype-to-production transitions.
- Background working with low- and mid-volume manufacturing programs with evolving requirements and rapid changes.
- Understanding of PCB fabrication, assembly processes (SMT/THT), BOM management, and electronics development workflows.
This position is for an active vacancy.
Salary range: 75,000 - 90,000
We offer competitive salaries, a dynamic working environment, the potential for professional growth and career development, as well as a comprehensive benefits package.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Top Skills
Ms Project
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