Who we are and what we do
Mappedin is a global leader in indoor mapping and spatial data management. Our solutions power billions of square feet of indoor space and guide millions of people visiting malls, stadiums, airports, offices, healthcare facilities, warehouses, universities, and more. We're making maps as powerful indoors as they are outdoors. With custom enterprise solutions, easy-to-use developer tools, and a revolutionary self-service mapmaking platform, we enable our customers to enhance indoor experiences, optimize spaces, track assets, and ensure public safety with AI-powered mapping technology.
For more information about mappedin, visit mappedin.com
To try out our mapping tools, visit https://app.mappedin.com/editor/
Who you are and what you'll do
You are passionate about indoor navigation and best-in-class maps used by millions of people. You are meticulous in your work with high attention to detail. You enjoy working with architectural or technical drawings. As part of the Customer Implementation Team, you will report to the Director of Customer Implementation and you will work closely with the Project Delivery Managers and VP of Engineering (Solutions). Your primary responsibility will be interpreting and digitizing floor plans of varying complexity, transforming them into simplified, user-friendly versions for our clients. With a strong focus on mappedin’s enterprise business (malls, airports, stadiums, campuses, and offices), you will use your skills to understand key information and translate that into intuitive maps that cater to clients' needs.
- Support the delivery of new client implementations, ensuring timelines and deliverables are met.
- Assist the Project Management team in administrative tasks, coordination, and communication with internal and external stakeholders.
- Become an expert on mappedin’s suite of products and ongoing projects, enabling successful customer onboarding.
- Participate in internal and external coordination and project meetings to ensure smooth project execution.
- Assist with map digitization efforts, following mappedin’s design practices to create simplified, user-friendly indoor maps from architectural drawings.
- Collaborate with Project Managers to create new venues, support data entry, and implement product integrations and theming.
- Take ownership of the Quality Assurance process, continuously seeking improvements to tools and workflows.
- Lead smaller accounts and projects from Kick-Off to Launch, ensuring successful outcomes.
- Support on-site work and delivery as outlined in the signed Order Form.
- Support international accounts across different time zones.
- Flexibility to travel (up to 25%) for client needs and on-site work.
- Work with architectural plans to understand and digitize various types of indoor venues, focusing on mappedin’s enterprise business.
- Assist with ongoing legacy map updates and support ad hoc enterprise project requests.
Required Skills:
- Great attention to detail and organizational skills.
- Friendly attitude, quick learner, and ability to manage time effectively to meet deadlines.
- Experience with CAD-editing software (AutoCAD) is a plus, but not required.
- Proficiency in Adobe software, especially Illustrator, is preferred.
- Interest or experience in architecture or urban planning is beneficial.
What are some challenges?
We move fast and sometimes change directions. We can’t always wait for all the information before we try something. If you want us to guarantee exactly what you’ll be working on three months from now, we can’t give you that. On the other hand, there is a lot of high value work to do, and it won’t be boring. There is a lot of discovery work involved as we frequently do things that are ahead of current technology.
One of our values is playing for the team so you may need to sometimes put aside personal objectives in order to help meet more urgent company objectives, but others will do the same for you.
Behind the scenes
There’s a lot of trust here. We are a REMOTE company, but this role may require you to come into the office from time to time. If you’re local, there will probably be a few days a week when you can expect other people to be in the office, but this role could also be fully remote. We work flexible hours, have a flexible vacation policy and work to provide the hardware or office equipment you require to unleash your potential. We will do what it takes to get things done if we said we would do it. We stay curious, challenge opinions, take risks, and learn from mistakes. We’re competitive and we like to win together. We want you to join us.
We welcome applications from people with disabilities. We provide reasonable accommodations for candidates upon request through the recruitment process. For additional information, please email us at [email protected] or call us at (519) 594-0102 and ask to speak to a member of the Human Resources team.
