Sora Union a globally distributed professional services company that specializes in Design, Software Engineering, and QA services. Our experienced talent comes from communities where there is displacement or risk of displacement due to conflict or climate change. We provide services to global companies and start-ups across various industries, including healthcare, financial services, technology, and education.
As a Product/Project Manager at Sora Union, you will lead the day-to-day execution and support product discovery of cross-functional service projects. Reporting to the Delivery Manager, you will coordinate distributed teams, define and prioritize features and requirements, and ensure product outcomes align with both customer goals and delivery constraints. You’ll partner with Design, Engineering, QA, and Business Development to translate needs into executable plans and continuously improve how we deliver value to customers.
This role also requires experience managing data-related initiatives, including system audits, implementations, database migrations, and integrations, ensuring technical accuracy, data integrity, and seamless coordination across engineering and business teams.
Responsibilities:
- Cross-Functional Project & Product Coordination: Drive day-to-day execution and delivery across distributed cross-functional teams through stand-ups, retrospectives, and async collaboration. Ensure alignment to timelines, budget, and product goals.
- Discovery & Definition: Collaborate with customers and Service Leads during the discovery phase to understand user needs, define MVP scope, and capture business and technical requirements.
- Identify data dependencies, migration needs, and integration points early in the process to ensure feasibility and alignment with customer systems.
- Understanding of data privacy, security, and compliance frameworks and how they apply in delivery workflows.
- Backlog & Prioritization: Own the project backlog. Translate product requirements into user stories, define acceptance criteria, and prioritize in alignment with business value and delivery feasibility.
- Methodology Adaptation: Select and adapt methodologies (Agile, Waterfall, Hybrid) to suit the project and customer context, balancing iterative delivery with scope and budget constraints.
- Customer & Stakeholder Communication: Act as the main point of contact for execution-related conversations. Maintain clear communication with internal teams and customer stakeholders throughout the lifecycle.
- Progress & Budget Tracking: Monitor execution progress, update allocations in coordination with Service Leads, review time reports, and flag deviations early to maintain control over delivery efficiency and profitability.
- Risk & Issue Management: Identify blockers and delivery risks. Drive resolution and escalate strategic concerns to the Delivery Manager when needed.
- Reporting & Visibility: Provide structured updates on product progress, delivery health, and outcomes to both internal stakeholders and customers.
Ideally, You’ll Have:
- 4+ years managing software and/or product development initiatives, preferably in professional services or technology environments.
- Experience engaging directly with customers in both strategic discovery and day-to-day execution.
- Strong understanding of product development lifecycles, UX principles, and user-centered design practices.
- Background in technology, software engineering, or digital product delivery, with the ability to bridge business and technical conversations.
- Experience in Waterfall, Agile and Hybrid Methodologies.
- Proven success facilitating distributed, cross-functional teams.
- Experience defining user stories, managing backlogs, and adapting scope based on feedback and delivery constraints.
- Excellent organizational, communication, and proactive problem-solving abilities.
- Exceptional attention to detail and execution.
Sora Union is committed to creating and fostering a diverse team. We encourage people from underrepresented backgrounds and all walks of life to apply. We are committed to providing reasonable accommodations to all applicants throughout the application process.
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