At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 600+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you’re early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.
About the RoleAs a Project Manager within our Customer Success Implementation team, you will lead large and enterprise software implementations of the AlayaCare platform for our customers. You will be the primary point of contact for customer stakeholders and internal teams, ensuring projects are delivered on time, on budget, and to a high standard of quality. You will play a key role in planning, tracking, and communicating project progress while managing risk, scope, and expectations along the way.
The OpportunityAs a Project Manager on our Customer Success Implementation team, you will lead large and enterprise software implementations of the AlayaCare platform.
This is a high-impact, customer-facing role where you will guide projects from kickoff through go-live, partnering with customer stakeholders and internal teams to deliver on time, on budget, and with quality. You will own timelines, scope, risk, budgets, and communication throughout the implementation journey.
If you thrive in complex environments, build trust quickly, and know how to turn plans into outcomes, this role is for you.
What you will doLead implementations end to end
- Own the planning, execution, monitoring, and closure of assigned implementation projects
- Define project scope, goals, success criteria, and deliverables with internal and external stakeholders
- Build project plans, schedules, milestones, and dependencies across multiple concurrent projects
- Coordinate resources to ensure the right people are aligned to the right work
Keep delivery on track
- Track deliverables to ensure timely, high-quality execution
- Communicate project progress, risks, issues, and decisions to customers, leadership, and internal stakeholders
- Manage project budgets by monitoring actuals against estimates
- Manage scope changes, trade-offs, approvals, and sign-off
Drive strong customer outcomes
- Proactively identify and manage risks and issues throughout the project lifecycle
- Set and manage customer expectations around timelines, governance, communication, and delivery responsibilities
- Apply project management best practices across waterfall, agile, or hybrid delivery models
- Foster a collaborative, high-performing project environment across cross-functional teams
- Contribute to continuous improvement within Professional Services and your practice
- 4 to 6 years of project management experience, ideally in software or SaaS
- Experience leading large-scale or enterprise-level projects within a professional services environment
- A track record of delivering complex projects on time, within scope, and on budget
- Professional certification such as PMP, CAPM, PRINCE2, or SAFe
- Strong knowledge of project management best practices across waterfall and agile methodologies
- Proven ability to serve as the primary customer-facing project lead and communicate effectively with senior stakeholders
- Strong communication, stakeholder management, and influencing skills
- Ability to manage multiple concurrent projects and competing priorities
- Strong problem-solving skills, sound judgment, and attention to detail
- High initiative, strong organization, and a collaborative mindset
- Bachelor’s degree in a related field
- Willingness and ability to travel occasionally as needed
Work With Purpose
At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.
Grow in a High-Trust Culture
We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.
Balance That Works for You
We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.
Benefits That Matter
- Equity in a well-funded, scaling company.
- Comprehensive health benefits, telemedicine, and lifestyle spending accounts.
- Parental leave top-up and family support programs.
Inclusive by Design
We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.
Ready to Join Us?Apply today and be part of a company that makes a real difference in the future of home and community care.
Not the right role for you? Share this posting with someone who might be a great fit.
AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.
We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to [email protected]
At AlayaCare, we consider a range of factors when determining compensation, including skills, qualifications, experience, and market data. These factors may cause compensation to vary. The expected hiring range is what we reasonably anticipate offering for this position at the time of posting.
AlayaCare offers a comprehensive benefits program, which may include medical, dental, wellness, life insurance, equity participation, paid parental leave top up, and paid time off.
This expected hiring range applies only to candidates hired to perform work in Ontario. This role represents an existing vacancy at AlayaCare. AlayaCare uses artificial intelligence enabled tools to support certain aspects of the recruitment process. All hiring decisions are made by our hiring teams.
