The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.
The Role
Under the supervision of the Head of Project Deployment, your role will be to take charge of the entire implementation project of various Komutel telecommunications software and ensure its integration into the client's environment until the project is completed. To do this, you will have to manage relationships with all stakeholders involved in the delivery of the project in accordance with the client's objectives and needs. You will need to work closely with sales representatives and technicians to understand project requirements and resolve any ambiguities related to their delivery. You will be responsible for planning the stages and deadlines of all projects, in collaboration with the various parties involved.
What You'll Do
Main responsibilities, but not limited to:
- Ensure technical management of projects (planning, organization, achievement of objectives, respect of commitments)
- Quickly identify critical situations and potential problems and be able to implement a solution plan to meet deliverables
- Plan and facilitate project meetings to align the project team to methods and goals and to track project tasks
- Keeping information up to date to provide accurate and precise information to the management team
- Communicates schedule and changes to all stakeholders
- Creation of a project plans and management of projects
- Monitor task completion status to Identify at risk project tasks and to develop mitigation plans ensuring all projects are delivered on time, within scope and budget
- Coordination of internal technical resources deliverables
- Lead the delivery team and customer project lead on delivery schedule of installation activities
- Organize and facilitate post-mortem project meetings with the customer service department to ensure proper transfer of information once implementation is complete
- Tracking, updating, and reporting of project status in Komutel project management tool
- Project post-mortems and transition of completed projects to the Day 2 support team
What You Bring
- 10+ years Project Management experience, within Voice Telecommunications or Software Delivery marketplace
- Be able to identify critical issues/situations and remediate or mitigate risk Work with the assigned project technical resources on the delivery of the project
- Manage customer expectations throughout the project lifecycle
- Experienced in Microsoft Excel, Office, Outlook, Smartsheet
- Effective listening skills and strong customer service skillset
- Effective skillset in working in a team environment while working independently
Equal Opportunity
Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact [email protected].
Top Skills
Versaterm, Inc. Ottawa, Ontario, CAN Office
400-1331 Clyde Ave, Ottawa, Ontario, Canada, K2C 3G4
