MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.
Job Purpose
The Project Manager for Customer Integration is responsible for leading and managing customer implementation projects that support business objectives, including overseeing integration processes, conducting site surveys, and managing E-commerce solutions. The role requires collaboration with both internal teams and external stakeholders to ensure seamless customer integration across multiple platforms and systems, including ERP solutions.
Key Duties & Responsibilities
The Role’s responsibilities include, but are not limited to:
Project Management
Lead and manage customer integration projects, ensuring alignment with business goals and successful implementation of solutions such as procure-to-pay (P2P) workflows (B2B) processes, on-site warehouse management, and MRC Global locations.
Oversee the execution of customer E-commerce integrations across various Enterprise Recourse Planning (ERP) systems and marketplaces, ensuring compliance with internal policies and procedures.
Conduct customer site assessments and prepare reports to identify areas for operational improvement and integration opportunities.
Monitor the progress of projects post-implementation, ensuring continued success and identifying areas for further optimization.
Customer Engagement & Solutions
Prepare and present proposals to executive management at customer locations, showcasing MRC Global service offerings, solutions, and integration capabilities, including barcoding and scanning technologies.
Analyze and provide root cause analysis for process improvements for (B2B and P2P) issues.
Manage customer solutions, consignment inventories, and address any challenges that arise during project execution including barcoding and scanning technology solutions.
Reporting & Communication
Prepare monthly reports on all key project activities, updating management on progress and outcomes; ensure proper communication with all stakeholders throughout the project lifecycle; facilitate meetings to provide updates and a regular cadence for addressing any customer facing obstacles.
Collaborate with cross-functional teams to ensure smooth integration and address any technical or operational challenges.
Compliance & Risk Management
Ensure all integration projects comply with MRC Global’s policies, procedures, and business operations standards and mitigate risks by identifying and developing solutions.
Education & Experience
Bachelor's degree in business, Supply Chain or Material Management, or a related field. Equivalent work experience may be considered.
5+ years' experience in project management, preferably in customer implementation or integration roles.
Skills & Abilities
Strong knowledge of B2B, P2P, and S2P platforms and marketplaces, such as Ariba, Actian, Coupa, GEP, Open Ticket, and Open Invoice.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access, Visio, Power BI, and Project) and the ability to learn other software tools as needed.
Excellent organizational and time management skills, capable of managing multiple tasks and deadlines simultaneously.
Strong business, math, and analytical skills to interpret data and deliver actionable insights.
Strong written and verbal communication skills, with the ability to present information clearly to executive management and other stakeholders.
Ability to build rapport and work effectively with all levels of management, customers, and cross-functional teams.
Problem-solving skills and the ability to adapt and handle stress under tight deadlines and customer demands.
Working Conditions
Office Setting
Ability to work overtime, including weekends and during travel, where needed.
Ability to travel up to 30% of the time.
Most work is performed at a desk or in front of a computer.
Able to sit/stand for long periods of time.
For additional position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.
Reasonable accommodation may be made to enable individuals to perform essential functions.
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