The Quality and Claims Coordinator minimizes vehicle damage during transportation, oversees claims collection, analyzes damage trends, and ensures efficient claim recovery processes.
Description
The Finished Vehicle Quality and Claims Coordinator is accountable for minimizing the occurrence of damage to finished vehicles throughout the transportation network and overseeing the collection of claims related to such incidents. This role requires close collaboration with Plant Quality, the Finished Vehicle Operations Team, and suppliers to accurately identify points of damage and implement effective preventive measures. Additionally, the coordinator will provide essential support to the third-party claims administrator, ensuring the prompt and efficient recovery of transportation-related claims for finished vehicles.
Responsibilities:
Required Qualifications:
Preferred Skills:
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
The Finished Vehicle Quality and Claims Coordinator is accountable for minimizing the occurrence of damage to finished vehicles throughout the transportation network and overseeing the collection of claims related to such incidents. This role requires close collaboration with Plant Quality, the Finished Vehicle Operations Team, and suppliers to accurately identify points of damage and implement effective preventive measures. Additionally, the coordinator will provide essential support to the third-party claims administrator, ensuring the prompt and efficient recovery of transportation-related claims for finished vehicles.
Responsibilities:
- Analyze data, supplier escalations, onsite audits, and cross-functional communications to identify recurring damage trends within the network.
- Investigate root causes of vehicle damage and work proactively with suppliers and Plant Quality teams to establish and monitor corrective actions.
- Serve as the primary escalation point for complex claims, aged claims, contractual clarifications, and other matters requiring support for the third-party claims administrator.
- Facilitate efficient claim recovery processes and ensure timely resolution of transportation claims.
Required Qualifications:
- 2+ years relevant post-graduate work experience in purchasing, supply chain, program/product management, manufacturing, logistics or product development
- Ability to work in a fast-paced environment and meet deadlines.
- Good problem-solving, critical thinking and decision-making skills
- Highly comfortable working with data and analytics to enable decision making
- 5% Travel Domestically
Preferred Skills:
- Bachelor's degree in Business, Supply Chain, Finance, related field
- Previous experience with finished vehicle claims processes
- Previous experience with within the quality or damage prevention
- Knowledge of Finished Vehicle Logistics operations and primary modes of transportation (rail, haulaway and ocean)
- Understanding of key customer functions (VSSM and Order Fulfillment)
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
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