Quality Assurance Supervisor

This position is responsible for quality and food safety element controls related to operation, auditing policy and procedure, leading quality improvement projects, driving defect prevention and detections. Acts as the primary business unit liaison to Corporate QA.

• Leads and monitors quality and food safety improvement projects
• Audits implementation of quality and food safety system for effectiveness by verifying operation activities to Gate Gourmet, Customer and Regulatory specification
• Monitors corrective action system
• Educates (trains) unit staff and managers in quality and food safety related issues
• Plays a key role in developing and implementing a comprehensive quality and food safety program
• Champions the total quality improvement efforts and initiates problem solving efforts and assures implementation
• Drives prevention vs. detection of defects
• Coordinates actions to prevent the occurrences of non-conformities
• Maintains customer compliance resolution
• Responsible for the maintenance of key performance metrics for the Quality Compliance organization
• Controls food safety and quality of processing and manufacturing within the business
• Supports customer audits, government audits to meet compliance
• Verifies and insures company policies and procedures are followed
• Insures quality specifications and requirements are followed and met
• Develops Standard Operating Procedures
• Responsible for safety, quality and compliance to customer specification
• Trains and monitors unit staff and managers employees on proper work procedures to ensure maximum productivity and security with minimum labor and costs
• Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and managers and liaises appropriately with HR and other support functions
• Manages work flow balancing - - the division of responsibilities amongst employees on each shift including assignment of responsibilities and workstations

• Qualifications

  Education:

• High School graduate or equivalent with experience in related discipline required
• College or university degree in related discipline 

• Work Experience:

• Minimum 1 year experience in Food safety control practices (GMP's, SOP's, and HACCP) and quality program control is required
• Minimum 2 years of supervisory experience working in a high volume, manufacturing, food production, restaurant or catering environment or equivalent experience in the related field preferred
• Experience working in the airline industry is preferred

• Job Skills:

  Minimum skill requirements:

• Intermediate level Microsoft office tool skills (excel, word)
• Knowledge of quality food safety and quality auditing, inspection methods
• Detail oriented
• Strong organizational skills, able to prioritize responsibilities and multi-task
• Strong interpersonal skills, interact well with multiple departments as required
• Able to work with little supervision
• Excellent reading, writing, and oral communication skills

• Technical Skills: (Certification, Licenses and Registration)

• HACCP certification required
• ServeSafe certification is a plus since this environment is food service based
• Six sigma is an asset

• Preferred skills:

• Excellent analytical skills
• Basic statistics calculation, and/or mathematical comprehension including:
  • Pareto chart
  • Control chart
  • Histogram
  • Time series (run) chart
  • Multiplication, division, addition, subtraction, summation, measure of central tendency, measure of variation , process capability
  • Algebraic concepts
• Project management skills
• Knowledge of PHAC regulations
• Basic lean, six sigma knowledge, and continuous improvement understanding a plus

• Language / Communication Skills:

• Excellent oral and written communication skills

Perks at Work:

- subsidized meals

- free parking

- free access to an employee assistance program

- company wide discounts on Good Lift Fitness, TELUS Mobility and Bell Mobility

Compensation Range: $70,000 to $80,000 gross annual income