Coordinates the Quality Management System, ISO 9001 compliance, document control, audits, corrective actions, customer complaints, laboratory activities, equipment calibration, quality reporting, and employee training. Supports non-conformance investigations, product quality improvements, statistical analysis, and cross-functional HSEQ initiatives in an industrial manufacturing environment.
About the RoleQualifications, Experience & SkillsWhat We’re Looking ForWhy Join Magris Talc?
Reporting to the Regional Quality Manager, the Quality Coordinator works closely with operations, laboratory personnel, and corporate HSEQ teams to ensure compliance with quality standards, maintain critical quality records, coordinate audits, and support product quality and customer satisfaction initiatives. This position will be based at our Timmins Micronizing Mill with occasional travel to Penhorwood.
Responsibilities
Quality Management & Compliance
- Coordinate and maintain the Quality Management System (QMS)
- Administer ISO 9001 compliance activities and documentation
- Manage document control processes and quality records
- Coordinate internal and external audits
- Support corrective and preventative action programs
- Maintain Risk & Opportunity and Management Review processes
- Ensure compliance with quality-related standards and procedures
- Participate in integrated management system initiatives with HSEQ teams
Customer Quality & Continuous Improvement
- Act as the primary customer complaint coordinator
- Investigate quality concerns and support resolution activities
- Track corrective actions and monitor effectiveness
- Prepare reports and presentations related to quality performance
- Assist with non-conformance investigations and product disposition decisions
- Apply statistical methods to support product quality and process improvements
Laboratory and Technical Support
- Coordinate QC laboratory activities and personnel
- Oversee calibration and preventative maintenance of quality assurance equipment
- Support laboratory equipment approvals and purchases
- Ensure product retains are maintained appropriately
- Assist with product sample coordination and customer requests
Training and Collaboration
- Facilitate quality-related meetings and maintain meeting records
- Support employee training programs related to quality systems
- Collaborate with Operations, Technical Services, Sales, Customer Service, and Corporate HSEQ teams
- Promote continuous improvement and quality awareness throughout the organization
- Bachelor’s degree in a related field
- 3–5 years of related experience, or an equivalent combination of education and experience
- Previous experience with ISO Management Systems is required
- Experience supporting quality assurance or quality management systems in an industrial or manufacturing environment is considered an asset
- Strong knowledge of Quality Management Systems and ISO 9001 requirements
- Understanding of laboratory procedures and quality assurance practices
- Effective communication and leadership skills
- Strong interpersonal and teamwork abilities
- Experience with Microsoft Excel, PowerPoint, Power BI, and SharePoint
- Excellent organizational and time management skills
- Strong attention to detail and accuracy
- Auditing experience
- Statistical analysis and problem-solving skills
- A proactive and organized professional who thrives in a collaborative environment
- Strong commitment to safety, quality, and continuous improvement
- Ability to manage multiple priorities while maintaining attention to detail
- Comfortable working with employees at all levels of the organization
- A team player who enjoys supporting operational excellence and customer satisfaction
- Opportunity to play a key role in maintaining and improving product quality
- Exposure to cross-functional teams across Canada and the US
- Dynamic environment focused on continuous improvement
- Competitive compensation and benefits package
- Supportive team culture focused on safety, quality, and operational excellence
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