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CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.
Job Details:
The Reimbursement Assistant is responsible for handling in-bound patient calls and reviewing co-pay assistance claims. The position will assist in collecting and processing patient payments including contacting patients to resolve outstanding balances. The ideal candidate will have strong customer service skills, communication and problem-solving skills and work in a fast-paced environment. The position requires attention to detail, the ability to work independently, and proficiency with Microsoft 365.
Responsibilities
Strong customer service and interpersonal skills.
Effective written and verbal communication.
Excellent organization, problem solving skills and attention to detail.
Meet the quality assurance and benchmark standards set by the management team.
Ability to communicate with patients, payers and outside agencies through telephone, electronic and written correspondence.
Document all activity in the patient account.
Processing of credit card payments.
Manage/scan/file and/or distribute forms, documents, etc.
Perform other duties as assigned.
Skills & Abilities
Manage assigned book of business: Transfer of balance due, charging of patient ACH and Credit Card and one-time credit cards for copay assistance payments, and contractual adjustments requests of accounts.
Review patient unapplied account and verify accuracy of payment prior to posting to the correct open account receivable.
Review accounts with patients and resolve questions or transfer to appropriate staff member.
Helpful, knowledgeable, and polite while maintaining a positive attitude.
Interpret a variety of instructions in a variety of communication mediums.
Maintain confidentiality and practice discretion and caution when handling sensitive information.
Multi-task along with attention to detail.
Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division.
Self-motivation, organized, time-management and deductive problem-solving skills.
Work independently and as part of a team.
Requirements
High School diploma or GED
Proficiency in the Microsoft Office Suite
CarepathRx offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.
CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.
