We are looking for a Release Manager to support our Data Migration and Data Modernization programs. In this role, you will own the end-to-end release process for data and BI, creating the documentation, SOPs, and guidelines that keep releases predictable and compliant. You will work closely with L1/L2/L3 support teams to ensure smooth go-lives and fast issue resolution. Insurance domain experience is a strong plus given the nature of our client portfolio.
For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
Base Compensation Range: CAD 120,000 - 127,000
The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.
ResponsibilitiesRoles & Responsibilities Release Planning & Execution
- Plan, coordinate, and manage releases across data and BI teams
- Maintain the release calendar and communicate timelines to stakeholders.
- Track release readiness, manage dependencies, and drive go/no-go decisions.
- Coordinate deployments across Dev, QA, UAT, and Production environments.
Documentation & Process
- Create and maintain Release SOPs, runbooks, deployment checklists, and rollback plans.
- Develop and enforce documentation standards for data releases, pipelines, and BI reports.
- Author process guidelines for change management, version control, and release approvals.
- Maintain up-to-date release notes and post-deployment summaries for stakeholders.
Support Team Collaboration (L1 / L2 / L3)
- Act as the primary bridge between engineering/delivery teams and L1, L2, L3 support.
- Facilitate knowledge transfer to support teams prior to each release.
- Ensure support runbooks and escalation paths are updated for every release.
- Track and triage post-release incidents and coordinate resolution with the appropriate support tier.
Agile & Delivery
- Participate in sprint planning, retrospectives, and release reviews.
- Maintain release backlogs and track items through the Agile delivery cycle.
- Identify and mitigate release risks; escalate blockers proactively.
Key Skills
- 3–6 years of experience in release management or a delivery/coordination role.
- Hands-on experience managing data or BI releases (migrations, ETL, pipelines, reports).
- Proven ability to write clear SOPs, process guides, runbooks, and technical documentation.
- Experience working with L1, L2, and L3 support teams in a structured ITSM environment.
- Solid understanding of Agile/Scrum — ceremonies, sprint rhythms, and release trains.
- Familiarity with data modernization concepts: cloud migration, data warehousing, BI platforms.
- Strong communication skills — able to translate technical details for non-technical stakeholders.
- Proficient in JIRA, Confluence, ServiceNow, or similar tools.
Good to Have
- ★ Insurance domain experience
- ★ Exposure to USCIS or government data programs and compliance requirements.
- ★ Experience with cloud platforms: AWS, Snowflake
- ★ Knowledge of BI tools such as Tableau, Power BI
- ★ Familiarity with CI/CD pipelines and DevOps release practices.
- ★ ITIL Foundation certification or equivalent.
- ★ Experience in managed services or outsourced delivery models.
Bachelors in computer science or any engineering field
