Handle inbound/outbound customer interactions to obtain and up-sell orders, manage order entry and fulfillment follow-up, prepare quotations, monitor open orders/backorders, collaborate with outside sales, report trends, and improve sales processes to grow accounts and customer satisfaction.
As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.
Responsibilities:
- Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
- Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
- Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
- Identifies ways for continuous improvement of processes.
- Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
- Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
- Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
-
Reports industry trends, competitive pricing and customer feedback to management.
Qualifications:
- High School Degree or Equivalent required; Bachelors’ degree preferred
- Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
- Familiar with Microsoft Office, and ability to perform basic computer skills
- Ability to perform multiple tasks simultaneously
- Working in team environment
- Communicate clearly, both verbally and in written form
- Attention to detail
- Ability to prospect and market concepts to existing and potentially new accounts
- Take action and solve a range of problems that may be difficult but are not typically complex
- Identify and define problems and possible solutions independently; chooses among existing solutions
- Ability to work independently with general supervision
- Ability to travel 0% - 25%
** This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.**
#LI-A1
About UsThis amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
This posting is for a current, active vacancy intended for immediate hire.
Similar Jobs
Software
Promotes and sells pre-owned vehicles through phone, email, and virtual or in-person demonstrations. The representative responds to inquiries, assesses customer needs, explains vehicle features and pricing, negotiates terms, closes sales, completes documentation, and follows up after purchase. The role also requires maintaining customer relationships, meeting sales targets, and collaborating with finance and inventory teams to support a smooth buying process.
Top Skills:
Five9SalesforceZoom
Hardware
Manages inside sales activities for existing and prospective customers by obtaining and upselling orders, qualifying opportunities, preparing quotations, resolving order issues, monitoring backorders and deliveries, and collaborating with outside sales. The role also requires reporting market trends, competitive pricing, and customer feedback while supporting process improvements and customer satisfaction. English and French bilingual ability is preferred.
Top Skills:
MS Office
Agency • HR Tech • On-Demand • Professional Services
Handle inbound leads for promotional products, recommend customized solutions, close sales, maintain CRM records, provide customer support through order processing, contribute to product testing and market feedback, and support marketing and sales initiatives.
Top Skills:
MS OfficeSalesforce
What you need to know about the Ottawa Tech Scene
The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
