Retirement Services - Sr. Relationship Manager (West Coast-Remote)

Join Us!
Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey -- relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!
Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners -- helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com .
We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2024 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.
Job Summary & Responsibilities
This role is responsible for managing client relationships and working closely with record keepers, plan sponsors, third party administrators and other channel partners as assigned. The RM will also work closely with the grandfathered accounts, when applicable, and the Sales Managers within their assigned territories to on-board new clients while maintaining and identifying areas of opportunity to retain and grow client relationships. This role is also responsible for managing our existing institutional relationships, creating strategic plans to expand relationships, completing special projects, creating client communications, coordinating the on-boarding of new large relationships, and working closely with Client Service, Operations, Legal and Technology. The ideal incumbent will have extensive experience in the financial services industry with a strong working knowledge of investment advisors, sponsors, and alternative assets.
The ideal incumbent will: • Serve as a positive influence in Retirement Service Sales and across the firm. • Possess strong communication skills.• Establish a good rapport within client relationships to anticipate their service needs.• Offer valuable and timely resources.• Troubleshoot and learn about client business plans to position us as the ideal service provider.
• Work with Sales Managers within assigned territory to establish annual plan to effectively work territory as a team to meet new account and revenue goals.• Deepen existing client relationships through email and calling efforts to create opportunities for Inspira.• Research and demonstrate knowledge and understanding of client's business focus, plan design and company news for assigned relationships.• Maintain knowledge of current and proposed legislation, sharing relevant information with key contacts• Develop a plan for recurring touchpoints with assigned relationships and pursues opportunities for additional business that may include, but is not limited to, communication through email, phone calls, in-person meetings and presentations, after-hours events, conferences attendance, etc.• Provide scheduled and ad-hoc reporting to select clients, and special projects as requested.• Organize daily workflow to determine client needs, tracking all activities and communication in Salesforce.• Work cross-functionally with various individuals at all levels of the business, both internally and externally• Participates in meetings to identify, design, and implement strategies and project plans.• Attend 2-4 conferences annually. • Create relationships using Brightscope lists through calls and emails.• Conduct in-person visits with existing accounts to strengthen relationships and find new opportunities.• Coordinate activities for institutional partner relationships such as custodians, clearing firms, RIAs, broker-dealers, and other channel partners.• Receive and provide communication internally and externally regarding client deliverables to create a better client experience. • Organize client conference calls and meetings with Regional Directors to determine client needs. • Partner with Regional Directors and clients to outline and implement project plans.• Work closely with Client Service, Operations, Legal and Technology to improve client experience, update documentation, and drive process improvements. • Work with institutional partners to expand the business by providing insight and positioning our full line of services to expand our overall market share.• Other duties as assigned.

• 15% nationwide travel
• Typical schedule for this position is 8 a.m. to 5 p.m. local time zone

Preferred Qualifications
Years of Experience: • 7-10 years of experience . Degree: • Bachelor's Degree in Business, Finance, Communications, or related field . Certification: N/A . Skills & Abilities: • Experience in the retirement plan industry and knowledge of IRAs as well as other retirement products and services.• Proven ability to up-sell and develop new business.• Strong verbal and written communication skills; positive attitude; ability to work as team member.• Self-starter with strong planning, organizational and time management skills• Demonstrate proactive, problem-solving, decision-making and client contact skills.• Experience with Salesforce or another CRM tool.• Previous experience with alternative investments, advisors, and retirement accounts • Proven ability to up-sell and develop new business.• Proven ability to position product and services to develop new business.• Strong interpersonal, written, and oral communication skills• Strong planning, organizational and analytic abilities combined with task and time management skills.• Ability to serve as a liaison between various individuals at all levels of the business both internally and externally.• Demonstrated proactive, problem-solving, decision-making and client contact skills.• Strong computer aptitude with proficiency in Microsoft suite of products
Compensation & Benefits
The compensation for this position will vary depending on factors such as your location, skills and experience. The compensation package may also include incentive and bonus opportunities.
Inspira provides industry-leading benefits including, but not limited to: healthcare, 401K savings plan, company holidays, paid time off, parental leave and an employee assistance program.