RPA Analyst, Senior Associate

At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity
As part of the Data and Analytics team you enhance and refine existing processes for our clients by leveraging advanced technologies such as Robotic Process Automation (RPA) and Artificial Intelligence/Machine Learning (AI/ML). As a Senior Associate, you analyze complex problems, mentor others, and maintain elevated standards while building client relationships and developing a deeper understanding of the business context. You focus primarily on the Field Service sector within the Telecom industry, executing field operations, managing technician quotas, effectively routing and dispatching tasks, and handling various back-office processes.
Responsibilities
- Enhance and refine client processes using advanced technologies
- Analyze intricate challenges to provide innovative solutions
- Mentor team members to uphold quality standards
- Cultivate relationships with clients to understand their needs
- Develop a thorough understanding of the telecom field service sector
- Manage and refine technician schedules and task assignments
- Oversee streamlined routing and dispatching of field operations
- Handle various administrative processes to support client operations
What You Must Have
- Bachelor's Degree
- 3 years of experience
- Demonstrating proficiency in RPA and AI/ML technologies
- Possessing analytical and logical thinking skills
- Translating complex concepts into clear, simple terms
- Establishing and maintaining relationships
- Developing knowledge in RPA or AI/ML processes
- Understanding and documenting business requirements
- Building relationship skills
- Communicating effectively, including the ability to influence stakeholders
- Demonstrating an understanding of technical systems and concepts
- Developing reports within technology applications
- Leading an offshore development team
What Sets You Apart
- Developing RPA bots using UiPath, Automation Anywhere, or Blue Prism
- Building conversational AI platforms and NLP solutions
- Conducting API testing with Postman and SoapUI
- Understanding Field Service Work management in Telecom
- Enhancing processes with advanced technologies
- Streamlining field operations and technician management
- Effectively routing and dispatching tasks
- Handling back-office processes in the Telecom industry
Learn more about how we work: https://pwc.to/how-we-work
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
The salary range for this position is: $77,000 - $202,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance