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eCommerce • Fashion • Retail • Sales • Wearables • Design
Supports store sales and customer service by operating POS, handling cash, assisting clients, replenishing merchandise, processing shipments, maintaining stockroom organization, and executing visual merchandising updates. The role also supports sales floor activities, gift card and add-on sales, customer information capture, social media engagement, housekeeping, and loss prevention compliance. Requires flexible scheduling, retail experience, strong communication, and the ability to lift and maneuver merchandise.
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Provides customer service and sells furniture, technology, and supplies in a retail store. Handles POS and shipping transactions, achieves sales and margin goals, supports merchandising, signage, stocking, and promotional activities, and maintains store safety, cleanliness, asset protection, and privacy standards. Resolves customer concerns, cleans and maintains demonstration units, and collaborates with store leaders and team members.
Some of what you will do
- Deliver exceptional customer service and enhance customer engagement and satisfaction.
- Drive sales in the furniture, technology and supplies areas of the store.
- Set and achieve sales and margin goals with store leaders.
- Ensure operational excellence and uphold store brand standards.
- Support all merchandising and signage standards including planograms and stocking.
- Maintain Health & Safety, Asset Protection, and Privacy Policies.
Specifically, you will
- Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
- Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
- Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
- Maintain a clean and safe store environment by performing tasks like dusting, front-facing products, and ensuring demo units are clean and functional.
Some of what you need
- 3 months to 1 year of prior retail experience (preferred).
- Strong customer service and communication skills.
- Ability to work collaboratively in a team environment.
Some of what you will get
- Associate Discount
- Flexible Benefit Plans
- Group RRSP Program
- Learning and Development Programs
- Associate Recognition Programs
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
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