At ZayZoon, we are on a mission to save 10 million hardworking employees 10 billion dollars. We’ve created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness.
We offer a variety of financial wellness services, like earned wage access, that allows employees to access their earned wages ahead of payday. With 74% of ZayZoon customers reporting reduced financial stress, we know our solutions help lead to happier and more productive employees.
ZayZoon was also recognized for its growth in the 2024 Deloitte Technology Fast 500 and top-10 growth companies in Canada by CIX awards. Our recent funding extension has raised our Series B funding round to nearly $50 million USD 🎉
Join us in shaping the future of employee financial wellness and building services that address the immediate needs of today's employees.
ZayZoon is looking for a Sales Development Representative to partner closely with our Marketing and Sales teams with a focus on developing and executing a plan to find prospective customers, map our solution to their needs, build rapport and create a sense of excitement and urgency with the prospect to acquire our product. This is a high visibility role with responsibility to target accounts, qualify buyers, deliver web-based product demonstrations and manage a pipeline of prospective clients. Your creativity will be utilized to ensure high levels of engagement, regular communication and high attention to detail while engaging with our prospective customers.
Your impact:
Execute and iterate on our inbound/outbound strategy involving multiple stakeholders across the business
Identify buying personas at target customers
Build awareness for ZayZoon products through outbound telephone, social and email prospecting
Develop and expand database of prospective customers
Schedule product demo calls between prospects and account executives
Execute product demo calls with prospective customers
Convert prospects into qualified leads by creating decision urgency and differentiating from the competition
Track all activity and manage relationships in CRM, while leveraging data to pull insights and drive decisions
Communicate with Marketing and Revenue Operations to facilitate optimization of SDR workflow
You are someone who:
Can maintain exceptional time management and organizational skills with the ability to manage multiple tasks and priorities
Enjoys prospecting and is comfortable cold-calling and qualifying potential clients
OverviewApplication
At ZayZoon, we are on a mission to save 10 million hardworking employees 10 billion dollars. We’ve created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness.
We offer a variety of financial wellness services, like earned wage access, that allows employees to access their earned wages ahead of payday. With 74% of ZayZoon customers reporting reduced financial stress, we know our solutions help lead to happier and more productive employees.
ZayZoon was also recognized for its growth in the 2024 Deloitte Technology Fast 500 and top-10 growth companies in Canada by CIX awards. Our recent funding extension has raised our Series B funding round to nearly $50 million USD 🎉
Join us in shaping the future of employee financial wellness and building services that address the immediate needs of today's employees.
About the role:
As a Client Account Manager at ZayZoon, you’ll play a pivotal role as the primary point of contact for both newly onboarded and long-standing clients. You’ll be the face and voice of ZayZoon by building strong, trusted relationships, proactively supporting client needs, and ensuring an exceptional experience at every touchpoint. If you're someone who loves connecting with people and making their experience awesome, this could be a good fit for you.
Your impact:
Act as a strategic advisor to SMB employer clients, deepening relationships by aligning ZayZoon’s value with their business goals.
Champion a seamless post-sale experience by ensuring a strong transition into long-term success, with a focus on fast, effective client activation.
Coordinate internally with sales, product, marketing, and customer care teams to deliver value to clients.
Identify opportunities to boost ZayZoon product visibility and engagement across existing client accounts.
Proactively identify the unique objectives and challenges of high-value clients to inform tailored engagement strategies and drive measurable outcomes.
Cultivate advocacy by leveraging strong client relationships to generate referrals, secure testimonials, and co-create impactful case studies.
Take ownership of client account issues by escalating through Jira, coordinating cross-functional support, and ensuring a timely and thorough follow-through to resolution.
Facilitate timely client renewals, lead quarterly strategy sessions, and conduct regular check-ins to ensure alignment, drive engagement, and maximize adoption of ZayZoon’s services across their workforce.
Capture insights from client interactions to influence product development and continuously improve the client experience.
Contribute to the evolution of account management playbooks by documenting best practices, processes, and strategies that elevate client value delivery.
You are someone who:
Enjoys building meaningful and trusted client relationships.
Exhibits a desire to grow and learn.
Has excellent written and verbal communication skills.
Listens actively and can uncover what clients really need to be successful.
Collaborates effectively across teams to keep things moving and deliver a seamless experience.
Is comfortable working with data and using insights to guide impactful client conversations.
Proactive in identifying opportunities to deepen client relationships through advocacy, referrals, and co-marketing.
You bring:
Have 2+ years of successful lead generation and/or outside sales experience
Demonstrated success in meeting and exceeding sales targets or goals using a consultative, solutions-focused, high volume approach
Superior communication (both written and verbal) and collaboration skills with the ability to actively listen and provide sound solutions
An expert in sales automation tools like CRM and SDR technology
Possess a curious mind, demonstrated coachability and a desire to learn
Experience within a startup or scale up environment
Research shows that while men apply to jobs when they meet an average of 60% of listed criteria, women and other marginalized folks tend to only apply when they check every box. Think you have what it takes, but not sure you check every box? Apply to the role anyways. We’d love to talk and determine together whether you could be a great fit!
Why you’ll love working at ZayZoon:Permanently Remote: Work from a desk, a coffee shop, or in the great outdoors - our jobs are fully remote, forever
Flexible Time Off: Whether it's a longer vacation to explore new horizons, a series of short breaks for regular rejuvenation, or stepping away for a new level of mastery in a skillset – our “You-do-You” time off program caters to the diverse and evolving lifestyles of our team with a maximum of 6 weeks vacation
Instant Benefits: All full-time employees get access to medical, vision, and dental benefits from their very first day including increased mental health coverage and a wellness stipend
Plus: Inclusive parental leave top-up, earned wage access, real time market data for salaries, a supportive culture for lifelong learners and more
Every application will be reviewed by our team - we're committed to giving each application the attention it deserves because we know how important this step is for you. We want to make sure you're always in the loop and will respond to every application.
So go ahead and hit that apply button with confidence, knowing that we’re here for you every step of the way! We can't wait to hear from you.
#LI-REMOTE
