We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.
What sets NeuraFlash apart?
Join NeuraFlash, where growth is not just a goal, but a way of life! Since our inception in 2016, we've been on a rocket ship, soaring to an average of 35%+ growth year over year. This rapid expansion has unlocked a world of exciting career opportunities for our team.
Imagine stepping into the heart of innovation, working with cutting-edge technologies like Salesforce, GenAI, and Amazon. Here, you won't just keep pace with the industry; you'll set it!
But growth isn't just about the company; it's about you. At NeuraFlash, we believe in endless learning. Our technical boot camps are your gateway to mastering new skills and technologies. Whether you're diving into GenAI or conquering Service Cloud Voice, we've got your back.
Our success is rooted in the satisfaction of our customers, and our exceptional CSAT score reflects that. Join our team, and you'll play a pivotal role in leading these impactful initiatives, contributing to meaningful change.
We are committed to nurturing positive working relationships, enabling us to harness the full potential of our team and drive success collectively. Through annual meet-ups in North America and India, as well as quarterly events online or in various regions, you'll build strong, cross-border relationships with teammates around the world.
Ready to become part of the NeuraFlash team? Let's redefine growth and innovation together!
As an Account Manager, you'll be an internal part of the NeuraFlash Sales team focused on landing and expanding across 30+ top strategic, existing footprint accounts in the CBS and CMT vertical space. You will manage all aspects of these accounts in order to grow existing relationships, farm the accounts for new business, and maintain long-term partnerships. This role reports directly to our VP of Account Management, skip level to the CEO.
A large part of your role, you will be strategizing on business opportunities within your set account list, and creating and maintaining relationships across these organizations by mapping and creating relationships with key decision-makers. You’ll be expected to own the entire sales process including lead management, qualification, evaluation, close, and account care, and will play a vital role in the success of the overall sales team. This is an incredible opportunity for someone who is ready to make an immediate impact in their career with a well-established brand and dive into the world of cutting edge technologies and platforms via Salesforce and Amazon!
Core Responsibilities:
- Perform as a key employee in the role of Account Manager, with a focus on winning new business in existing accounts, driving pipeline, and building trust and strong relationships with our customers
- Tightly partner with the Salesforce sales and customer success organizations including: Core AE’s and SE’s, CPQ/Service Cloud AEs, Mulesoft AEs
- Tightly partner with other partnerships such as DocuSign AEs, IronClad AEs and Amazon AEs to expand across business units and offerings
- Be a leader at NeuraFlash by being the “quarterback” with your customers, Salesforce employees, and internal teammates to ensure high satisfaction maintaining and growing our strong brand
- Be a quota-carrying top sales performer focused on landing and expanding in name brand companies who are already working with NeuraFlash
- Be willing to learn and innovate to help the company meet its sales and high growth targets
- Partner with Marketing, Sales Engineering, and the CEO to continually take advantage of new market opportunities
- Help maintain updated lead follow-up, tasks, pipeline, and forecasting in Salesforce
- Continuously ensure the highest possible level of Customer Experience (for NeuraFlash’s customers, and our partner Salesforce), by delivering quality and timely responses
Required Experience:
- 5-10 years of enterprise software sales experience, with proven success selling into large Services accounts
- 5+ years experience selling software to Fortune 500 companies
- Industry knowledge and strong network with channel partners (Salesforce)
- Experience with Salesforce, selling end-to-end implementations
- Experience selling complex technology solutions
Skills/Interpersonal:
- Strong executive presence and customer-facing communication skills
- Enthusiastic team player who thrives in a fast-paced team environment
- Passion to succeed and drive the company forward
- Positive mindset and can-do attitude
- Strong work ethic
- B.A./B.S. degree
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States, and India. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States for our U.S. based employees, anywhere within British Columbia and Ontario for our Canadian employees, and anywhere within Colombia for our Colombian based employees!
Top Skills
What We Do
We are NeuraFlash, your Service Cloud and AI experts. As a leading AI and Platinum Consulting / ISV Partner of Salesforce, we are obsessed with helping our customers transform their businesses with Bots, Digital Channels, Service Cloud, Field Service Lightning, and Einstein Analytics.
We are a dynamic and fast-growing team of go-getters who are driven and passionate about customer success. Our team consists of not only certified Salesforce consultants but also AI experts. Whether it’s taking your initial first steps, enhancing existing solutions, or ongoing optimization, we help customers leverage the power of Salesforce Einstein and AI to improve their businesses and get the most out of their Salesforce.com investment.
Our Mission: Here at NeuraFlash we are obsessed with customer success and have a mission of helping our customers build their Salesforce story leveraging the power of AI. We specialize in building solutions that transform and optimize experiences: employee and customer. We believe that every customer and solution is unique and therefore have IP, tools and best practices to help any business achieve its Salesforce goals. We’re the “Service Cloud Guys” - it’s what we do!
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