Lead medium to large Salesforce IT projects from initiation to launch. Plan and run agile/scrum ceremonies, manage scope, budget, schedule and risks, coordinate cross-functional teams, maintain project tools (Salesforce, Jira, Confluence, Asana), and serve as primary client contact to ensure high client satisfaction.
As a Project Manager, you will lead cross-functional teams of Consultants, Software Engineers, and Designers on medium and large-scale IT projects from initiation to launch. As this role involves managing multiple project teams and clients, we are looking for someone who is comfortable holding their team and clients accountable.
Responsibilities:
- Lead medium and large-scale IT projects, leveraging the Salesforce platform to deliver innovative solutions to clients.
- Collaborate with Consultants, Engineers, and Designers to define scope and estimate project budget, ensuring all requirements are thoroughly documented and approved by the client.
- Plan projects from initiation to launch, utilize agile methodologies, and lead scrum rituals including stand-ups, sprint planning and grooming, release planning, retrospectives, and backlog refinement.
- Manage and motivate cross-functional teams and collaborate closely with resource management to ensure the project has the team members required to achieve success.
- Control, monitor, and report on project scope, budget, and schedule, and ensure the system adheres to quality requirements.
- Communicate project status proactively with internal and external stakeholders and ensure all project risks are mitigated and blockers are resolved promptly.
- Serve as the primary point of contact between clients and fusionSpan project teams, managing stakeholder expectations proactively.
- Maintain high levels of client satisfaction by delivering seamless project experiences.
- Utilize and keep project management platforms up to date such as Salesforce, Jira, Confluence, Google Drive, and Asana to maintain the project knowledge base.
- Navigate challenging conversations with clients regarding scope, budget, and schedule adjustments.
Required Qualifications:
- Understanding of agile methodologies, scrum, waterfall, and software development processes.
- Minimum 5 years of project management experience, with a proven track record of leading cross-functional teams on successful technical projects in a consulting environment.
- Experience managing project risks and controlling scope, budget, and schedule.
- Detail-oriented and highly organized
Preferred Qualifications:
- Salesforce or any enterprise CRM knowledge
- Experience working in entrepreneurial and startup environments, demonstrating adaptability and resourcefulness in challenging situations.
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The capital city of Canada and the nation's fourth-largest urban area, Ottawa has proven a rapidly growing global tech hub. With over 1,800 tech companies, many of which are leaders in their sectors, the city's tech talent now makes up more than 13 percent of its total workforce. This growth is driven not only by the big players like UL Solutions and Dropbox, but also by a thriving startup ecosystem, as new businesses emerge to follow in the footsteps of those that came before them.
