PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.
Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.
PagerDuty is growing, and we are looking for an experienced Salesforce QA Analyst to help ensure the quality and reliability of our enterprise application ecosystem. As a Salesforce QA Analyst, you will play a crucial role in testing and validating our Salesforce implementations, integrations, and customizations to maintain the highest standards of quality for our business-critical systems.
About This Role
Together with the enterprise applications team, you will have the opportunity to define and implement QA processes and testing strategies for PagerDuty's growing suite of applications, focusing on our core business systems including Salesforce, Zuora, CPQ, Marketo, and DocuSign.
Responsibilities
- Design, develop, and maintain comprehensive test plans, test cases, and test scripts for Salesforce features, customizations, and integrations, ensuring thorough coverage of business requirements and technical specifications.
- Execute manual and automated testing of Salesforce configurations, including Apex classes, triggers, Lightning Web Components, Visualforce pages, and Flows, while documenting and tracking defects through resolution.
- Collaborate with Salesforce Developers, Administrators, and business stakeholders to understand requirements, identify test scenarios, and ensure proper test coverage for new features and system enhancements.
- Validate complex integrations between Salesforce and other enterprise systems, ensuring data accuracy, system performance, and proper error handling across the entire Lead to Order process.
Requirements
- 3+ years of QA experience, with at least 2 years specifically testing Salesforce implementations and customizations
- Strong understanding of Salesforce platform capabilities, including standard and custom objects, automation tools, and integration patterns
- Proficiency in writing and executing test cases, test plans, and detailed bug reports
- Familiarity with Salesforce development lifecycle and deployment processes
- Experience testing complex system integrations and API-based interactions
- Knowledge of Agile testing methodologies, Jira, and modern DevOps practices
- Strong analytical and problem-solving skills with attention to detail
- Excellent communication skills and ability to work cross-functionally
- Salesforce Administrator Certification is a plus
- Experience testing Salesforce CPQ and Zuora implementations preferred
- Understanding of SQL/SOQL for data validation and testing
- Knowledge of security testing principles and best practices
- Familiarity with Salesforce governor limits and optimization techniques
- Experience with test data management and sandbox environments
- Experience working with test automation tools and frameworks designed for Salesforce testing, with a preference for expertise in Selenium WebDriver and Java is a plus
- Familiarity with version control systems like Git, along with experience in CircleCi, is a definite asset
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our Santiago office 1 day per week, so you can thrive in your new role and fully embrace being a Dutonian!
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!
Where we work
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. We also provide ample opportunities for connection, like team offsites and volunteering events.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
