SAP Support Engineer

Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine!
Make Your Mark:
We are seeking a motivated and experienced SAP Support Liaison Engineer to join our Global Support team. This crucial role serves as the primary technical bridge between our dedicated engineering teams and our customer-facing support teams. The ideal candidate will be responsible for providing advanced support for our SAP Connector and WebServices add-ons, translating complex technical issues into actionable development tasks, and ensuring seamless communication and resolution of customer issues.
You'll Get To:

• Act as a technical liaison: Serve as the main point of contact between the software engineering/development teams and the support team to facilitate clear communication and rapid issue resolution.
• Advanced Technical Support: Provide Level 3 support for the BlackLine SAP - based products, diagnosing and troubleshooting complex issues that have been escalated from the front-line support team.
• Problem Analysis and Translation: Analyze customer-reported issues to identify root causes. Translate technical findings and requirements into clear, concise, and actionable development tickets for the engineering team.
• Solution Management: Collaborate with engineers to develop, test, and package fixes for software defects and enhancements. Ensure that solutions meet quality standards and business requirements.
• Documentation and Knowledge Sharing: Create and maintain comprehensive technical documentation, knowledge base articles, and training materials for the support team to improve first-call resolution.
• Process Improvement: Identify trends in customer-reported issues and recommend product or process improvements to reduce recurring problems and enhance the customer experience.
• Stakeholder Communication: Keep the support team and management informed of the status of ongoing engineering investigations and the expected timelines for resolutions.

What You'll Bring:
Years of Experience in Related Field:
Education: Bachelor's degree in Computer Science, Information Technology, Engineering or Accounting field
Technical/Specialized Knowledge, Skills, and Abilities:

• 3-4 years of experience in a technical support, application support, or liaison role, preferably within an enterprise software environment
• Familiarity with SAP BASIS concepts related to deployment processes, including the management of PAT and transport files
• Experience on Functional knowledge in FI (Financial Accounting) and CO (Controlling) including customizing, and Asset Management
• Experience with ABAP for ECC and S/4 Hana programming
• Knowledge about SAP Core Data Services (ABAP CDS) and Odata services
• Understanding of web services (REST/SOAP) and other API-based integrations
• Exceptional communication and interpersonal skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• A collaborative mindset and the ability to work effectively in a team-oriented environment.

#LI-AM
We're Even More Excited If You Have:

• Accounting education and/or experience
• Knowledge of accounting principles preferred

Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself have shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.