Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The team:
Jobber’s Security org is a team of teams—Security Operations, Trust Operations, and GRC—each with clear ownership and shared accountability for protecting our platform, people, and processes. We work the Jobber way: be humble, be supportive, and give a shit.
Security Operations handles alert triage/response and security tooling that improves cloud and endpoint visibility. As we scale, we’re doubling down on cloud-native automation, integrations, and secure-by-default practices with Engineering and IT.
We partner closely with Product Development, IT, and GRC—and prioritize transparency, pragmatism, and continuous learning across every function.
The role:
You’ll build scalable systems, mature programs like DLP and SIEM, and reduce manual dependencies across our cloud environments. This role plays a pivotal part in ensuring Jobber’s security operations are resilient, proactive, and tightly integrated with our evolving infrastructure.
You’ll report to the Manager, Security Operations, and collaborate closely with Product Development, IT, and GRC teams to embed security into every layer of our environment.
The Security Operations Manager will:
Lead the design, implementation, and integration of key security initiatives, including DLP, SIEM, and internal security tooling.
Automate alert triage, vulnerability tracking, and incident response workflows through scripts, APIs, and serverless functions.
Own and improve integrations across AWS and Azure/GCP, enabling scalable, low-noise monitoring and rapid response.
Triage and respond to cloud security alerts, driving investigations and coordinating with engineering teams for resolution.
Act as technical lead during incidents, providing expert guidance on cloud, infrastructure, and endpoint response.
Document and standardize playbooks, runbooks, and internal processes to make security practices repeatable and scalable.
Mentor and guide Security Operations team members, fostering technical growth and reinforcing Jobber’s values in day-to-day work.
To be successful, you should have:
A seasoned technical background spanning Linux administration, IT operations, or software development, now applied to infrastructure security and SecOps.
Deep AWS security expertise (GuardDuty, Security Hub), or strong multi-cloud experience across Azure and GCP.
Proven ability to build security automations and integrations using APIs, scripting, or serverless technologies (Python, Bash, Terraform).
Hands-on familiarity with SIEM, DLP, and cloud-native security tooling.
Experience managing or integrating MDM (e.g., Jamf, Kandji) and IDP (e.g., Okta, Azure AD, Google Workspace) solutions to enforce secure-by-default practices.
A systems-thinking approach — able to build from scratch, automate repetitive work, and scale operational processes.
Strong written and verbal communication skills, with the ability to translate technical findings into clear, actionable insights.
A collaborative mindset grounded in Jobber’s values — humble, supportive, and relentless — with integrity and professionalism in handling sensitive information.
A passion for innovation and continuous learning, especially in emerging areas like AI-driven security and cloud automation.
It would be nice (but not a deal-breaker) if you had:
Experience securing multi-cloud environments and applying governance models across AWS, GCP, and Azure.
Experience with modern endpoint, identity, and cloud security tools such as Kolide, Netskope, Okta, Jamf, CrowdStrike, and Cloudflare.
Familiarity with DevSecOps principles and CI/CD pipeline integration.
Experience scaling or maturing security operations in high-growth SaaS or startup environments.
Practical experience with AI-assisted tooling for detection, automation, or triage.
Hiring Process:
Talent team member interview (45m)
Hiring Manager interview (60m)
Take-home assignment with a follow-up Functional interview (90m)
Leadership interview (30m)
This is a remote-first position and all interviews are conducted virtually—via phone or video.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This role has a minimum annual salary of $98,300, a midpoint of $115,700, and a maximum salary of $133,100, designed to reflect the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire's skills, experience, and the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we're happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
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