The Senior Account Sales Representative is responsible for selling products to residential customers, building relationships with property managers, and achieving sales goals through various methods including door-to-door solicitation.
JOB SUMMARY
Sells products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 50+ doors through door-to-door solicitation, lobby events and by building strong relationships with property managers.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Meets established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio
Solicits residential customers through door-to door solicitation, lobby events and by building/maintaining strong relationships with property management
Generates incremental revenue from existing customers by adding new/additional services
Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved
Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions
Attends and actively contributes to sales meetings and training programs
Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting
Collect and account for funds and provide receipts according to Company policies and guidelines
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Knowledge of cold call sales skills, persuasion, and clear communication skills
Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
Ability to work outside for extended periods in any season and/or during inclement weather
Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
Valid driver's license with a satisfactory driving record within Company required standards
Required Education
High School Diploma or equivalent work experience
Required Related Work Experience and Number of Years
Experience in sales or customer service - 1+
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Knowledge of communications technologies and services, with an emphasis on data networking fundamentals
Knowledge of cable or telecommunications services
Experience with consumer education of products and services
Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required.
Bilingual Spanish Preferred
Preferred Related Work Experience and Number of Years
2+ years sales or relevant work experience
WORKING CONDITIONS
Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather
Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.)
Exposure to moderate noise levels
Must be able to work evenings and weekends
Variable hours: may include weekends, holidays, and split days off
SMD300 2025-54868 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
Sells products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 50+ doors through door-to-door solicitation, lobby events and by building strong relationships with property managers.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Meets established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio
Solicits residential customers through door-to door solicitation, lobby events and by building/maintaining strong relationships with property management
Generates incremental revenue from existing customers by adding new/additional services
Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved
Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions
Attends and actively contributes to sales meetings and training programs
Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting
Collect and account for funds and provide receipts according to Company policies and guidelines
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Knowledge of cold call sales skills, persuasion, and clear communication skills
Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
Ability to work outside for extended periods in any season and/or during inclement weather
Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
Valid driver's license with a satisfactory driving record within Company required standards
Required Education
High School Diploma or equivalent work experience
Required Related Work Experience and Number of Years
Experience in sales or customer service - 1+
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Knowledge of communications technologies and services, with an emphasis on data networking fundamentals
Knowledge of cable or telecommunications services
Experience with consumer education of products and services
Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required.
Bilingual Spanish Preferred
Preferred Related Work Experience and Number of Years
2+ years sales or relevant work experience
WORKING CONDITIONS
Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather
Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.)
Exposure to moderate noise levels
Must be able to work evenings and weekends
Variable hours: may include weekends, holidays, and split days off
SMD300 2025-54868 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
Top Skills
Communication
Customer Service
Data Networking Fundamentals
Sales
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