At Ada our mission is to make customer service extraordinary for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered customer service automation platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort.
Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Wealthsimple, Canva, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx
As Ada’s Senior Accountant, you will report to the Accounting Manager and lead the execution of Ada’s full-cycle month-end accounting in addition to assisting with day-to-day financial operations. You will have the opportunity to support Ada on its mission to automate the world’s customer service. You will work closely with Finance and Operations to ensure all work is done accurately and in a timely manner, while creating a robust internal controls framework with detailed documentation.
About You
- You have 2 - 4 years of experience in a full-cycle month-end accounting role, preferably in a tech or B2B SaaS environment.
- You have completed your CPA designation.
- You have experience with NetSuite and its Advanced Revenue Management (ARM) module.
- You have experience with IFRS.
- You have experience reporting with multiple currencies and complex consolidations.
- You have exceptional attention to detail and strong Excel skills.
- You love figuring out the numbers and drawing insights from what you uncover.
- You are looking to be in a fast-paced environment with opportunities to learn and grow.
Outcomes
- Execute the full cycle month-end close process, including preparing journal entries and reconciliations in addition to the ownership of capitalized commissions, accruals, prepaids, leases, fixed assets and cash.
- Ensure the accuracy and completeness of revenue by processing contracts and contract amendments into NetSuite on a timely basis.
- Preparation of revenue recognition entries and related monthly reports and reconciliations, including variance analyses of subscription revenue.
- Preparation and analysis of month over month variances in the balance sheet and income statement.
- Assist with finance operations tasks, including issuing customer invoices, customer collections and processing customer billing requests.
- Assist with the annual audit of the consolidated financial statements.
- Create and update process documentation where necessary.
- Identify opportunities for process improvements in the month-end close cycle.
Benefits
- Competitive salary and generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
Perks
- Flexible work schedule
- Remote-first, In-person friendly work environment with WFH budget
- Paid parental leave for Canadian residents
- Development opportunities
The expected salary range for this position is $90,000 to $107,000 CAD. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
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About Us
Ada is a rapidly growing company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.
We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities, even if you don’t meet every qualification we listed, because members of marginalized communities are less likely to apply if they don’t meet every qualification. We believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation.
Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.
Everyone has their own unique talents. Even if you don’t meet 100% of the above qualifications, tell us why you’d be a great fit for this role in your application.
Top Skills
What We Do
Built for support teams, Ada's AI-powered customer service automation platform helps enterprises effortlessly resolve their customer inquiries in any language or channel. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide.
Why Work With Us
Join Ada at the forefront of AI-powered customer service.
We’re a team of brilliant and fast-moving minds driven toward defining the future of automation.
Our radically transparent culture energizes and inspires us to continuously raise the bar.
Make an impression. Own it at Ada.
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