Senior AI/ML Engineer

Location: Ottawa, ON | Hybrid (Eastern Time, within Canada)
Department: Engineering
Reports To: Eugenia Kondratova, Senior Technical Manager, AI
Type: Full-Time | Permanent

At Solink, our mission is to safeguard what matters most. We help businesses know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 30,000 locations across 32+ countries—including brands like McDonald's and JYSK—Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize operations, and proactively respond to emerging threats.

We’re growing quickly, earning recognition from Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started.

As a Senior AI/ML Engineer, you’ll design, build, and deploy end-to-end machine learning solutions that power Solink’s next generation of video, analytics, and operational intelligence. You’ll work across research, model development, software engineering, and production integration—owning features that create measurable value for customers across both cloud and edge environments.

This role is ideal for someone who thrives in fast-paced environments, enjoys solving ambiguous technical problems, and is motivated by shipping reliable, scalable ML-powered features used in high-volume, real-world applications.

• Design, develop, train, and deploy ML models—including computer vision, LLMs/VLMs, and multimodal models—across cloud and edge/embedded environments.

• Own ML-driven features end-to-end: from proof of concept and experimentation to integration, deployment, instrumentation, and ongoing improvement.

• Evaluate and integrate third-party AI/LLM/VLM services, balancing cost, performance, and applicability for customer-facing use cases.

• Build and maintain MLOps pipelines supporting data preparation, experimentation, training, evaluation, model versioning, serving, monitoring, and continuous improvement.

• Collaborate with engineering and product teams to define model requirements and translate customer problems into valuable predictive insight features.

• Implement best practices for quality, observability, alerting, and performance tuning related to AI services and ML model behavior.

• Integrate ML components with Solink’s broader platform, including backend services and edge processing systems.

• Develop automated tests for ML and software components to ensure stable, reliable releases.

• Troubleshoot and resolve production AI/ML issues while driving long-term architectural improvements.

• Stay current with advancements in computer vision, generative AI, LLM/VLM architectures, and applied machine learning.

• 7+ years of experience building and deploying production-grade software and integrating ML models into real products.

• Strong proficiency in Python and ML frameworks such as PyTorch or TensorFlow.

• Hands-on experience training, fine-tuning, evaluating, and optimizing ML models (including model distillation or compression).

• Experience implementing MLOps practices (data pipelines, experimentation, serving, monitoring, retraining).

• Demonstrated ability to evaluate third-party LLM/VLM and AI services and make informed recommendations.

• Experience building solutions for cloud environments (AWS preferred) or for edge/embedded systems (Ubuntu, AI accelerators, device hardware), with knowledge of performance trade-offs.

• Strong software engineering skills, capable of delivering scalable, production-ready ML systems.

• Excellent communication skills and ability to explain ML concepts clearly to technical and non-technical audiences.
  

• Experience with computer vision, LLMs, multimodal models, and applied AI in real-world contexts.

• Exposure to video data pipelines: ingestion, streaming, storage, indexing, and analytics at scale.

• Experience delivering ML-powered features within cross-functional, Agile teams.

• Experience implementing agentic AI workflows or similar orchestration patterns.

• Familiarity with C++ or Rust, or modern web languages (JavaScript/TypeScript).

• Familiarity with SageMaker, Flyte, Bedrock or other cloud based AI frameworks.

• Criminal background check upon hire.

• Must be a Canadian Citizen (dual citizens included) or otherwise eligible to work in Canada.

• Compliance with Solink’s security policies and standards is required.

We do things the Solink way:

• Act with URGENCY – Our customers move fast, so we do too.

• Deliver with QUALITY – We sweat the details and hold a high bar.

• Win with TEAM – No egos. Just outcomes, built together.

• Lead with TRUST – We earn it through clarity, consistency, and care.
  

These values guide how we hire, build, and grow.

We’re not just building technology—we’re building a place where great people do great work.

• Flexible work where possible, with clear expectations and trust.

• Meaningful equity for all full-time permanent employees.

• Comprehensive benefits, including fully paid health & dental (no waiting period) + $500 HSA.

• Wellness support with monthly reimbursement for fitness, wellness, or mental health.

• Growth through merit—advancement is based on contribution and impact.

• Transparent, candid culture with clear expectations and honest feedback.

• Connection & community through So-learns, Solink-o, team events, and more.

Submit your resume and a short cover letter via our Careers Page. Tell us what excites you about this role and how you’d help move Solink forward.

Solink is an Equal Opportunity Employer committed to diversity and inclusion. If you require accommodation during the selection process, please let us know.