Ready to be a Titan?
ServiceTitan is seeking an experienced analyst to join the People Insights & Analytics team as we build the first end-to-end solution to transform the trades. The Senior People Analyst will leverage workforce data from our core HCM and other systems to provide insights across the full employee lifecycle. This role is crucial for forming cross-functional partnerships across PeopleOps, using people data to generate effective business intelligence, and telling compelling stories that drive actionable insights for better people and business outcomes across ServiceTitan.
What you'll do:
Cultivate strong partnerships across the PeopleOps team and organization to understand people needs.
Analyze, scope, and define business requirements to provide meaningful, strategic data insights that drive actionable results. People subjects include, but are not limited to: Recruiting, Employee Experience, Performance, Retention, DE&I, and Talent Management.
Own and lead projects to design, build, and maintain business intelligence for stakeholders, leveraging available tools.
Implement self-service dashboards that facilitate engaging data visualizations across the employee lifecycle and contribute to enablement materials to improve adoption across the enterprise.
Proactively identify new opportunities to leverage workforce data and analytics technologies to deliver better people and business outcomes.
As a data and analytics subject matter expert, assist in developing and strengthening this capability across all PeopleOps functions.
Present complex data findings and insights clearly and confidently to diverse stakeholders, including senior leadership, fostering trust and guiding data-driven decisions.
What you'll bring:
4+ years of experience in a quantitative or analytics role, building data visualizations, business intelligence solutions, and generating actionable insights, preferably in a People/HR team.
3+ years of experience using BI/Analytics/Statistical modeling tools such as Visier, OneModel, Workday Prism, Tableau, or similar analytics platforms.
Advanced visualization skills with the ability to tell a compelling story with data.
Progressive experience with implementing self-service dashboards and driving user adoption
Understanding of research methods and statistical analysis (e.g. hypothesis testing, experimental design, logistic regression).
Experience managing projects from end to end with the ability to translate business requirements into effective solutions.
Strong business acumen, exceptional problem-solving skills, and proven stakeholder management experience.
Exceptional interpersonal skills (verbal, written, and presentation), with the ability to interface effectively with all levels of an organization and build strong relationships.
Self-starter with a high level of discretion with highly sensitive/confidential data.
Bachelor’s Degree in a related field (e.g. Business Analytics, Statistics, I/O Psychology) or equivalent work experience.
Preferred Qualifications:
Master’s degree in a related field.
Working knowledge of Workday HCM.
Proficiency with SQL, Python (or R), and ETL pipelines.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We OfferWhen you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
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