Senior Business Analysis - CCaaS Strategy Team Expansion (Toronto - Hybrid)

Capco – The Future. Now.

Capco is a distinctly and positively different place to work. Much more than consultants, we are active participants in the global financial services industry. Our passionate business and technology professionals enjoy a unique environment where they are actively encouraged to apply intellect, innovation, experience and teamwork. We ware dedicated to fully supporting our world class clients as they respond to challenges and opportunities in: Banking & Payments, Capital Markets, Insurance, Wealth & Asset Management and Energy. Experience Capco for yourself at capco.com.

Let’s Talk About You

You want to Own Your Career. You’re serious about rising as far and as fast as your work and achievements can take you. And you’re ready to write the next chapter of your career story: a challenging and rewarding role as a Capco Business Analyst

Let’s Get Down to Business

Capco is looking for talented, innovative and creative people to join our incredible and growing Team focused on our financial services clients. We are looking for experienced Technology Project Managers with exceptional domain expertise who can work directly with our clients on mission-critical projects. 

Key Responsibilities 
• Design, develop, and maintain comprehensive dashboards using tools like Power BI, Tableau, or Excel to track key project metrics such as timelines, budgets, resources, and risks.
• Ensure dashboards are up to date, accurate, and aligned with project goals, providing clear visibility into project status for both internal teams and external stakeholders.
• Automate reporting process to streamline project tracking and reduce manual effort.

Show Us What You’ve Got 

• Degree in Business, Finance, Project Management, Data Analytics, or related field (or equivalent work experience).
• Minimum of 6+ years if experience as Business Analyst with a focus on strong reporting, dashboards, and presentations
• Senior BA (standard BA skills including strong requirements gathering and analysis).
• Prefer strong experience in the control room space including employee and firm conflict of interest. 
• Prefer strong experience in STAR COMPLIANCE system 

Professional experience is important. But it’s paramount you share our belief in disruptive innovation that puts clients ahead in a tough market. From day one, your key mission will be to perceive new and better ways of doing things to give your clients an advantage.

Now Take the Next Step

We have:

• Access to industry-focused talent globally
• Ability to leverage best-in-class innovative products and solutions for complex architecture and large-scale transformation
• Extended global geographic market reach
• Ability to capitalize on our client footprint and deep domain expertise within financial services and energy

For more information about Capco, visit www.Capco.com.

Capco is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.