The Senior Customer Success Manager will enhance customer use of Coupa Pay by developing adoption strategies, building relationships, analyzing opportunities, and providing demonstrations and support.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Senior Coupa Pay Growth and Adoption Manager at Coupa:
We are looking for highly energetic and driven customer champions to work on the Coupa Pay team. This role will help our customers get the most out of their Coupa Pay investment by driving growth and adoption of their use of Virtual Cards, Digital Payments, and Working Capital Solutions / Early Pay Discounts.
Ideal candidates will have a minimum of 10+ years’ experience working directly with large, enterprise clients to drive customer success, have relevant experience with B2B payments, especially with digital payments solutions, or an alternatively compelling job history that indicates you will be successful in this role.
What You'll Do:
- Develop and execute strategic adoption plans for large Coupa Pay customers, aligning success goals with broader business objectives and measurable outcomes.
- Build trusted relationships through strategic conversations, becoming a partner in long-term planning and best practices.
- Analyze customer opportunities across virtual cards, bank transfers, and working capital solutions to drive platform growth.
- Deliver compelling platform demonstrations, training, and enablement sessions to customers, partners, and internal teams.
- Collaborate cross-functionally and contribute to resources like templates and presentations while supporting team members and traveling as needed.
What You Will Bring to Coupa:
- 10+ years of experience in payments or procurement systems, either in-house or with a consulting/software firm.
- Deep expertise in Payment and/or Procurement platforms, with strong client management and project execution skills.
- Proven success with SaaS solutions, particularly Coupa BSM and similar platforms like Tipalti, Nvoicepay, Ariba, NetSuite, Workday, and SAP.
- Excellent communication skills and the ability to lead cross-functional teams in a fast-paced environment.
- Strong preference for candidates with experience configuring and delivering software demos; bachelor's degree or equivalent required.
The estimated pay range for this role is $110,075 - $156,500
The starting salary for the successful candidate will be based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
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Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
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Top Skills
Ariba
Coupa Bsm
NetSuite
Nvoicepay
Payment Platforms
Procurement Platforms
SaaS
SAP
Tipalti
Workday
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